Email is not connected to my Minecraft Account anymore

Eden M · Jan 20, 2023

I have been having this issue as to where whenever I tried to login to my Minecraft account, it would not work, So i went to reset the password, and I did. But when I logged into the account, it was connected to a randomly set account username that was not mine, and it didnt even own minecraft on it.

I have always used said email for this account and have never changed it, i thought my account was hacked, but when i look at my minecraft username online, it is still the same ? and the skin has never changed to a different one (I use a site called namemc, and they have history of your usernames and skins you are currently and have worn or used, without logging into that account) so why would someone hack into my account, change the email, and then do nothing? unless they dont care about the name or skin.

I contacted Minecraft and gave them everything i tried, which was also to contact them. They gave me everything i had already tried to do, and then told me to contact microsoft for account issues. I am now here, but i could not figure out a way to contact microsoft about this issue more personally, because i have all the proof it *was*/*Is* my account.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Eden, this forum is open to the public and unfortunately, as independent consultants, we do not have access to some data or your account, the best way to get help with your case would be to contact support via chat.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hayden Lewis1

Nice to meet you. whenever I try to connect the Microsoft account I use to minecraft on my ps4 it says their is another account on there butt I don't have access to that email anymore it is associated with.

Kalle Svala

theres a problem with that. The account isnt connected to the same email anymore. I cant do anything because its not connected to MY EMAIL.

Thijs Elijzen

Hi thanks for helping me.

I lost the account it has been hacked and i can't login with my own email. I have the transaction email from minecraft in my mail but i can't login on that account anymore

Kalle Svala

Im not sure that its gonna be able to find my account since i have used my minecraft username because it was the only thing i had to the account. I had choices of Email, Phone Number or Skype Name but none of them are connected to that account anymore. I havent got an email after the fact about what information i have gotten or anything like that so i dont know what to expect

Email is not connected to my Minecraft Account anymore