Email "Important notice regarding Xbox One system update and game disc errors.‏"

I received an e-mail titled "Important notice regarding Xbox One system update and game disc errors.‏" and in this e-mail it said:

Dear xSCAR x TiSSUEx,

Thank you for being a valued Xbox customer. We understand that you may have received a game disc error message and your Xbox One may not be able to read discs. To fix this issue and continue to receive system updates, you will need to return your console to
Microsoft for repair. We apologize for this error and the inconvenience this may cause you and by the end of September we will send you a message with a £13 GBP code to your Xbox One Messages. This code can be redeemed on your Xbox One to get games and entertainment
in the Xbox Store.



a code did arrive but when I tried to use it on xbox.com I kept on getting errors, It was also not possible for me to redeem it on an xbox one because I had sent mine for repair .

Any help in reimbursing me would be great,

Thank you.

:)

 

XBOX beta tester...console died...no help 44 days and counting

[quote user="MayhemsShadow"]

when you do system updates....TAKE OUT ANY GAMES YOU HAVE IN THE TRAY! it will screw up the update

[/quote]Sorry but this is not true or correct. I have Accepted many, many, many Updates for the System itself with a Disc in the Tray and it all works fine. If it did not, there would be a Notice to "Remove Disc from Tray".

 

May 19, 2011 update. Taking forever to be applied!

[quote user="Introductive"]

Thanks . I removed the disc and the update was applied much faster.

[/quote]

Glad to help.

It seem's that having a disc in the drive causes issues with any system updates.

I did some research, and most of the people having disc reading errors after the
previous dash update, had a disc in the drive at the time.

 

Hey there xSCAR x TiSSUEx!

Sorry to hear about the code redemption issue. If you haven't already, try the troubleshooting steps listed
here to try to get that code working. If the steps do not work, please visit our Contact Us page and contact phone support for further
assistance.