Email I can send support questions to?

Discus and support Email I can send support questions to? in XBoX on Consoles to solve the problem; I want to ask a support question of Microsoft, but I need time to explain my situation. I would like to choose my words carefully and use pictures, so... Discussion in 'XBoX on Consoles' started by Bentleythenerd, Jan 24, 2017.

  1. Email I can send support questions to?


    I want to ask a support question of Microsoft, but I need time to explain my situation. I would like to choose my words carefully and use pictures, so an email would be better than a live chat or phone call. Is there an email I can send Xbox support questions
    to? My question specifically concerns Xbox Live.

    :)
     
    Bentleythenerd, Jan 24, 2017
    #1
  2. my xbox is asking for my email and password and it is so old, I don't know what it is

    xbox phone support could not help me recover my email. They send a code to 3 different emails but I don't have any old email accounts. how do you recover it. I can not believe they can't ask me the right questions to recover, they have my credit card info.
     
    RichBig Pappa, Jan 24, 2017
    #2
  3. PrinceV79
    PrinceV79 Guest
    How to contact support via email?

    I do not see any way of contacting support via email.

    I tried chatting but nobody responded to my chats, it felt like i was talking to a wall?

    Why is there no email address for me to send my concerns/questions to?
     
    PrinceV79, Jan 24, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Email I can send support questions to?

    You can try contacting support to see if they can give you an email to send it to, but as far as I know there is no direct email to support anymore.
     
    Smwutches, Jan 24, 2017
    #4
  5. Thanks, Smwutches. I tried asking them over live chat, but they informed me that as you suspected, there is no email available to send support questions to.
     
    Bentleythenerd, Jan 24, 2017
    #5
  6. Miss Bijoux
    Miss Bijoux Guest
    Hey Bentley!

    So while there is no email version of support available, we can do our best to help you out here. You can be as detailed as you want in a forum post and include images you feel necessary. If you aren't comfortable posting the images publicly, you can always
    message us the image links via Xbox Live Message. I can't guarantee we'll be able to resolve your issue (especially since we don't know what the issue is yet) but we'll certainly give it our best shot! Email I can send support questions to? :)
     
    Miss Bijoux, Oct 31, 2018
    #6
  7. Miss Bijoux Win User

    Email I can send support questions to?

    Hey Bentley!

    So while there is no email version of support available, we can do our best to help you out here. You can be as detailed as you want in a forum post and include images you feel necessary. If you aren't comfortable posting the images publicly, you can always
    message us the image links via Xbox Live Message. I can't guarantee we'll be able to resolve your issue (especially since we don't know what the issue is yet) but we'll certainly give it our best shot! :)
  8. Bentleythenerd Win User

    Email I can send support questions to?

    Thanks, Smwutches. I tried asking them over live chat, but they informed me that as you suspected, there is no email available to send support questions to.
  9. Smwutches Win User

    Email I can send support questions to?

    You can try contacting support to see if they can give you an email to send it to, but as far as I know there is no direct email to support anymore.
  10. The_Last_DJ Win User

    Cannot Print Shipping Label

    Hello Ray_494! I'm Kris and I'd be happy to help you with your question.

    I would suggest contacting Xbox Support to see if they can manually send you the email.

    https://support.xbox.com/contact-us
  11. steeledwand7664 Win User

    i want to recover my xbox one

    If you know what the email address is for your account you can go to account.microsoft.com/acsr and try to recover it that way if you do not have access to security proof(s) (where they want to send the verification code to verify ownership) then you have
    a choice there that you don't have access to any of these and you can fill out a form with questions about the account and if you answer enough of them correctly then they will send you an email with a link to reset your password. if you don't answer enough
    correctly they will still send you an email letting you know that and then you can contact xbox support through support.xbox.com/contact-us and they can escalate it up if you still have access to a xbox that your profile was on before with some more questions
    about your account and the console that it was on before and they will send it to their escalations team and if enough of those questions were answered correctly then they will send you an email with a link to reset your password.
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Email I can send support questions to?

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