Email help

Hi there,

I'm assuming there might still be some settings for advertisement etc connected to that old email address.

I wanted to specify the correct place, but it seems MS is having some issues on their end at the moment.

I'll try to check again later to see if I can provide the steps.

Not at all. The DLC and achievements are associated with the ownership of the account, not the gamertag (if you choose to change it) or the email address. The only way you would lose all of that information would be if the gamertag itself was permanently
banned from the Live service.

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

ok you should be able to change your current password by going here >
account.live.com/ResetPassword.aspx



Also once you have changed your password and can access your account.



You can change the Microsoft account that is associated with your Xbox LIVE gamertag. Here’s how:

1. Sign in using your Xbox LIVE gamertag.
2. Go to Settings and select Account.

[table][tr][td] [/td][/tr][/table]

1. Scroll right to Your Information and select Account Security.
2. Select Change Windows Live ID. (Your Windows Live ID is your Microsoft account.
   
   Find out more.)
   Do one of the following:
   
   • If you have another Microsoft account, select Yes.
   • If you do not have another Microsoft account, go to
     accounts.live.com and click Sign up. After you have another Microsoft account set up, select
     Yes and continue with the next step.
   • Enter the password for the Microsoft account that is currently associated with your gamertag, and then select
     Sign in.
   • Enter the email address and the password for the new Microsoft account that you want to associate with your gamertag, and then select
     Sign in.
   • Select Yes, change to change the Microsoft account associated with your Xbox LIVE account.
     
   • Select Update Contact Information to update your contact information or
     Done to finish.

Notes

• When you change your Microsoft account, your Microsoft Points are automatically transferred to the new Microsoft account.
  
• You can make only one Microsoft account change for a given gamertag every 30 days.
  
• You must also wait 30 days after your gamertag is downloaded from Xbox LIVE before you can switch that gamertag to a different Microsoft account. If 30 days have not passed since the gamertag was downloaded, you’ll get an error message.
  
• Before you can change the Microsoft account associated with a child account, you must provide the Microsoft account information for the adult account that has parental control.
  
• You can choose to require input of your Microsoft account password to sign in to Xbox LIVE. For more information on how to do this, see
  
  Password-protect your Xbox LIVE profile.

So in regards to the purchase confirmations.

This link doesn't show the 'old' email address either:
https://account.microsoft.com/billing/addresses#/

If it doesn't then it might be best to contact Xbox Support , the should be able to look into it more and hopefully find the cause.

To contact Xbox Support use the Phone or Support Chat options at:
http://support.xbox.com/contact-us

It was buried in my billing information. Thanks for the helo.