Email for account recovery

D3ATHKNIGHT2000 · Nov 8, 2022

Hi all so my little sister has reset her xbox thinking it would fix her headset. We cannot remember the email to the account, we tried to get into it using the mobile number that is on the account but it won't send a code to said number. I tried logging in using her number but it wanted verification from either the email that we can't remember or the mobile number but no code is being sent. Is there another way we can get her account back or is she gonna need a new one?

:)

Smwutches

You would need to contact support. As long as you can verify that you are the owner of the account, they can get you the email. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Oraclea

Hi, I would recommend trying the steps in the
Microsoft Lost Account Solution to try some possible steps to recover the email address. Note that the guide may refer you to
contact an Xbox Support agent at the primary contact site if none of the steps in the guide are successful in recovering the missing information. Hope this helps!

XBF Brad A

Hello Nate,

In this case it would be best to request a call from support. If they can verify the account they will be able to give you information on the account. They may be able to look the account up with the gamer tag or credit card.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Alucario Ultra

Hello there!

I'm sorry to tell you, but if your gamertag/account is older than 5 years without your logging, then they will be erased, and recicled.

Try looking for your email in your saved password section of your browser. But, you can also try asking MS support, they are probably the only ones who can help you.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this D3ATHKNIGHT2000

May I know if you already tried all the methods provided here to recover her account?

https://support.microsoft.com/en-us/account-bil...

If yes, in that case I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team https://account.live.com/acsr

Please note that no one here including regular Microsoft Support is capable to send password reset links for security policies

Email for account recovery