email address is wrong and can't log on

Discus and support email address is wrong and can't log on in XBoX Accessibility to solve the problem; Somehow my profile has a different email address ending in outlook.com and a password I didn't create, so I'm locked out. Went through accountlive.com... Discussion in 'XBoX Accessibility' started by CathyJesolva, Aug 15, 2018.

  1. CathyJesolva
    CathyJesolva Guest

    email address is wrong and can't log on


    Somehow my profile has a different email address ending in outlook.com and a password I didn't create, so I'm locked out. Went through accountlive.com and any info I put is wrong because I didn't create this email address or password. Now I'm locked out
    of this profile that has ALL my games.

    Anyone know what to do? All I get from Microsoft is I didn't provide enough correct information.

    HELP!

    :)
     
    CathyJesolva, Aug 15, 2018
    #1
  2. wrong email address how do you change it

    Were having trouble logging on with my son avatar. We let our membership expire and when we renewed it I use a new email address. When he went to log on it asked him for a password for the old email address but it’s the wrong email so it’s not
    letting him log on. I can log on with the new email and membership but it still asks my son for the old address. How do we change the email to the right one? I don’t have the family pack just the gold. Thanks
     
    PaulBarton79041, Aug 15, 2018
    #2
  3. FirmCat51
    FirmCat51 Guest
    "The e-mail address or password you entered is not valid. Please try again" ??!?!?!

    i already tryed that.

    I now my password an my email address. and i dot nothing wrong but it wont log in...
     
    FirmCat51, Aug 15, 2018
    #3
  4. XBF Mohammed C Win User

    xbox is signing me into the wrong account

    Hello there,

    You can't have 2 Xbox accounts linked to one Email, each email should only be linked to one Xbox account and if after the login you see a different Xbox account than the one you wanna log in to, it means you are using the wrong email address!
  5. Kr0ozin Win User

    Game/Account Mismatch = I'm Locked Out

    Update: I found an old laptop that was still logged into the main account with the old, removed email address. Sea of Thieves launches without issue, pretty much confirming something is wrong with the email swap.

    However, it now won't let me re-add the old email address, saying "You can't add a school or work email". Any advice?

    Edit: One more thing. When I try to log into the Microsoft store, it offers two accounts, both with the same (my personal) email address. The first one gives me the error "We encountered an error. Please try signing in again later." while also offering to email a code to the email address that I removed. The other logs in successfully, but the game still won't launch.
  6. JeffPJeff Win User

    Two Xbox Family GamerTags with the same email address

    There is a way you can change your email address
    We can change the email address for SuperDaughter, yes, but we can't log on as LovelyWife at all.
  7. FirmCat51 Win User

    "The e-mail address or password you entered is not valid. Please try again" ??!?!?!

    i already tryed that.

    I now my password an my email address. and i dot nothing wrong but it wont log in...
  8. CompletedTuba56 Win User

    How to change the email linked with your account

    Ive done this and now I can't log in with either emails?

    It now says please try again later for both emails, but if i type them in wrong it tells me the email/pass is wrong.
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email address is wrong and can't log on

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