Email address is correct, but I'm getting a prompt to update it.

Kamikaze-Steve · Dec 16, 2016

When I'm on the Live Rewards account page, it says:

"Some of the information we have on file appears to be incorrect. Please ensure the personal email associated with your Microsoft Commerce account is correct by clicking the button below. If it is in fact correct, please create a post in our support forum here."

When I click on the button, it takes me to my Live account, which has the correct email address. Please mark my email address as verified. Thanks.

:)

VincentVegaUK · Dec 16, 2016

Xbox Rewards emails going to old email address, cant find where to change it??

Hello ,

We use the billing email for your account to send emails. If you have not updated this recently, we may still be using an email address from an older data source. You can change this information by going to the commerce page at (https://account.microsoft.com/),
selecting "Edit your billing info", and then changing your billing email from that screen. As you request, we will leave this thread unlocked, but cannot guarantee a prompt response.
Click to expand...

Ok well unfortunately in this case that is not correct, because when I go to the billing info as per your suggestion, it shows my current email address NOT the email address that you are sending the rewards emails to.... so where is it getting my old email
address from?

Firebuged · Dec 16, 2016

limited edition halo 4 console

XBR is correct all you have todo is Download his XBOX Profile, once it has been downloaded it will prompt you for the email address and password required for the account.

XBLRewards8 · Dec 21, 2016

Hello Kamikaze2003,

Our reports indicate that we have not been able to deliver messages to your address. While this does not negatively impact Rewarding, it may cause you to miss messages from our program. We are currently investigating why some users are receiving this warning. We'll
update you here with our findings.

XBLRewards8 · Nov 3, 2018

Hello Kamikaze2003,

We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.

XBLRewards8

Hello Kamikaze2003,

Our reports indicate that we have not been able to deliver messages to your address. While this does not negatively impact Rewarding, it may cause you to miss messages from our program. We are currently investigating why some users are receiving this warning. We'll
update you here with our findings.

XBLRewards8

Hello Kamikaze2003,

We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.

XBLRewards8

Hello Alaffy,

We see that you have received this notification because our system has detected that on our email list your messages are not being delivered. While this will not negatively impact Rewarding, it will cause you to not receive communications from our program.
Can you confirm that you have not been receiving communications from our program, and that you would like to be included in our messaging?

XBLRewards8

Hello Drewsted,

We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.

XBLRewards8

Hello L3GG,

We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.

Email address is correct, but I'm getting a prompt to update it.