Email Account Problems

SweetScience · May 6, 2021

I recently bought a Xbox series X after not playing video games for 10 years, I wanted to use my old account since That's where I put all my time into And it means something to me. I created the account on Xbox 360 that I no longer have. I remembered the email address associated with the Xbox account but not the password. The alternative email address that I used was deactivated and deleted by AOL (I didn’t even know they did that). I called to see if it could be reactivated but, it was already gone. Then, tried to fill out the proof form but, I didn’t remember things like my 360’s serial number and Xbox ID or my moms credit card number from 10+ years ago . So I couldn’t get through that way either. Finally I can’t call Microsoft customer service number because it just gives you the run around. And the virtual assistant is no help. Does anyone have any ideas on how I can gain access to the email address?

:)

WPAK

Hi there,

Hoping I understand the issue correct, the following steps might be an option:

These steps should allow you to switch around the primary email addresses connected to both accounts

(this won't change any purchase/services linked to the MS account, only the primary email)

in order to achieve that, it might be possible to use a 3rd (temporary) email address (Microsoft Account).

Currently both email addresses have a MS and Xbox Live Account.

If you change the primary email for the account with the email address you want to use on your MS account connected to Random GT account to that new 3rd email address, that should result in the Celts12085 email to be free and after that you should be able
to change the primary email address connected to the Aragorn12085 account to Celts12085 email address.

This link shows the steps on how to change the primary email address on a MS account:

https://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

Keep in mind that None of these accounts should be logged in on any device while doing this, so not on Windows PC, Phone or console etc. The reason for that is, that if they are signed in at anything related to Windows (10) it could result in a new Xbox
Live Account (with random GT) being generated.

I hope the steps are clear and that I understood this correctly.

Mister Gwyther

Hey Remmy! If you no longer remember your WLID, you can try calling phone support (support.xbox.com/contact-us) to see if they can help you recover it. If they cannot, you will most likely
need to create a new account. Let me know how that goes, thanks!

Mister Darcy-9112DFB

Greetings, DullishDig057! Thank you for bringing your question to the forums. If for any reason your WLID is blocked you will need to visit
http://live.com for support. Thanks in advance! Let me know if you have any further questions.

XBF Meryem R

Hello @SweetScience, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe that you will need to submit a new account recovery form How do I recover my Microsoft account? | Xbox Support, so that you can recover your microsoft or Xbox account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

XBLRewards8

Hello xDiscoStu,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Email Account Problems