email account problem

I have two accounts, but I need one. My email associated with Xbox live is
[Mod Removed], with my gamertag Aragorn12085 attached to it.

The problem I am having is that my AIM email is defunct, it doesn't exist anymore, so I made a new account, but I want my purchases to go to my [Mod Removed] account, not the [Mod Removed]. This is a problem because I can't
purchase digital games on my computer with my older account, and I don't want the games I purchase attached to the [Mod Removed] account.

Unfortunately I tried to change emails, but my it wont work because it says "This email already exist"

Bottom-line; I want the Aragorn12085 gamer tag with my [Mod Removed], not [Mod Removed]. But it wont do that because I am recognized as two different users, with a random Gamer tag attached to my [Mod Removed] email.

I want an administrator to override or end my current [Mod Removed] ID, so the can us this email with my current Aragorn12085 gamer tag.

***Moved from Windows 10 / Security & privacy***

:)

 

One year anniversary of the one - thanks message from xbox

I am sure whatever they give will be linked to the Xbox account message system.

I had that problem with using an old email. I switched the email through windows live. It took like 30 days to do that though. At least I get the emails now.

 

Forgot email and password but I have proof I own the account..

Ok so a few months ago since I basically gave up had a couple of problems with my account I had since 09 I believe and the time I made it I used a different email even to now I do not know the password or the email so when I went to switch emails it basically locked me out from the account I can still play if I disconnect the internet but I cannot even get access to it online would the live team be able to assist me with this problem I have credit card proof and everything

 

Hi there,

Hoping I understand the issue correct, the following steps might be an option:

These steps should allow you to switch around the primary email addresses connected to both accounts

(this won't change any purchase/services linked to the MS account, only the primary email)

in order to achieve that, it might be possible to use a 3rd (temporary) email address (Microsoft Account).

Currently both email addresses have a MS and Xbox Live Account.

If you change the primary email for the account with the email address you want to use on your MS account connected to Random GT account to that new 3rd email address, that should result in the Celts12085 email to be free and after that you should be able
to change the primary email address connected to the Aragorn12085 account to Celts12085 email address.

This link shows the steps on how to change the primary email address on a MS account:

https://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

Keep in mind that None of these accounts should be logged in on any device while doing this, so not on Windows PC, Phone or console etc. The reason for that is, that if they are signed in at anything related to Windows (10) it could result in a new Xbox
Live Account (with random GT) being generated.

I hope the steps are clear and that I understood this correctly.