Email account locked

Discus and support Email account locked in XBoX on Consoles to solve the problem; My sons Xbox account is linked to his dad's email and a mobile that no longer exists. The Hotmail account has been locked and we can't verify as we are... Discussion in 'XBoX on Consoles' started by SusanRogers12, Oct 19, 2020.

  1. SusanRogers12
    SusanRogers12 Guest

    Email account locked


    My sons Xbox account is linked to his dad's email and a mobile that no longer exists. The Hotmail account has been locked and we can't verify as we are not in touch with his dad. Does this mean he has lost everything??

    :)
     
    SusanRogers12, Oct 19, 2020
    #1
  2. Christopher Revoredo Win User

    Email account is locked

    Hi there Nikitaso welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Well, I had a blocked account around two or three years ago, this is how I unlocked it!

    With an accessible account go to the login page and select “forgot password.”

    Choosing the “forgot password” option will send you a link to fill out some questions and information so Microsoft can verify that is your account, then you need to wait for Microsoft recovery team to contact you for more assistance and the recover your blocked account!
  3. Miss Kleo Win User

    Locked email account for live

    Hey daveyyoung, that would be your best bet. Let us know how it goes though! We'll be here for you through the process. :)
  4. daveyyoung-96BDC236- Win User

    Locked email account for live

    Best thing to do would be open a case and hope for the best I'm guessing, nothing else to do but that.
  5. HassanB Win User

    Locked email account for live

    Hi,

    This wouldn't be something that Xbox Support would be able to assist you with either way.

    This is purely a Microsoft Account issue. If you're unable to reset the password or
    fill out the Microsoft account recovery form, and pass verification then there's no way to get back into the account.

    The only folks who would be able to assist you in this matter would be the Microsoft account team located
    here.

    Sorry.
  6. Mister Darcy-9112DFB Win User

    Locked email account for live

    Greetings, daveyyoung. Gee, I'm sorry to hear about your situation. It sounds really frustrating and I do apologize for the inconvenience this has caused. Do you still have access to your hotmail account? In addition, it seems like you opened up a UA case.
    Did they set an expectation with you for when they will follow up? It's quite possible the investigation is still going on.



    Hey there, ViperineGecko78. We've got a response out to you here:
    forums.xbox.com/.../1960608.aspx
Thema:

Email account locked

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