Elite Wireless Controller Issue

Discus and support Elite Wireless Controller Issue in XBoX on Consoles to solve the problem; Hello all. I am a 13 year Xbox Live subscriber and this is the first time I am posting a complaint on this forum. I was lucky enough to find an Xbox... Discussion in 'XBoX on Consoles' started by Jarhead88, Dec 17, 2015.

  1. Jarhead88
    Jarhead88 Guest

    Elite Wireless Controller Issue


    Hello all. I am a 13 year Xbox Live subscriber and this is the first time I am posting a complaint on this forum.

    I was lucky enough to find an Xbox One Elite Wireless Controller this week at a local Gamestop. I got the controller home and opened it up. I noticed right away that something was broken on the inside of the controller and was rattling around inside. The
    controller seems to work fine (for now) but something is obviously amiss and I would not settle for it simply based on the dollar investment. As we all know the store did not have a replacement controller to offer me so I contacted Microsoft for support.

    When I contacted them I was under the assumption that they would drop ship me a controller and I would send them back the old one with the box they send. I spent over an hour in a chat room with a tech where I was forced to provide proof of purchase and
    send them a picture of the box with serial number and the receipt. I did so happily as this is not an unreasonable request.

    I was contacted today and told that I would have to ship the controller back on my own dime ($25-$30 dollars if you include proper box and wrapping) and that they would not ship the new controller until the old one was received and processed. So not only
    would I have to foot the bill for the shipping but I would have to go without the controller during my time off during the upcoming holiday.

    My primary issue is that I have a valid Xbox Live subscription with a credit card on file. Is it that I cant be trusted to send the controller back after receiving a new one? If I failed to send the old controller back they could simply charge my card. My
    cell phone company has been operating like this since I joined them. The bottom line is that I feel disrespected and duped by the whole situation. I would have thought that 13 years of patronage would have earned me some benefit of the doubt in this case.

    I am extremely disappointed but have limited options. Buyer beware if you have issues with the ultra rare elite controller!



    :)
     
    Jarhead88, Dec 17, 2015
    #1
  2. Jomari Arc
    Jomari Arc Guest
    Elite Contoller community configurations

    Hi,

    It appears that the issue is specifically with your Xbox Elite Controller. Here is a

    link
    on how to use the Xbox Accessories app to configure your Xbox Elite Wireless Controller.

    We'll keep an eye on your response.
     
    Jomari Arc, Dec 17, 2015
    #2
  3. XBF George L
    XBF George L Guest
    White Elite Controller revisions????

    Hey IXL!

    The White Xbox One Wireless Elite Controller will be tested rigorously and will be Available 10/16/2018.

    Check out the details here: Xbox Elite Wireless Controller – White Special Edition.

    For Elite Controller service options, I would recommend looking over this
    article
    or going over to
    Xbox Customer Support
    to see what options are available for your current elite controller.

    Hope it helps!
     
    XBF George L, Dec 17, 2015
    #3
  4. Elite Wireless Controller Issue

    You'll have to ask support about that... they know the policies and procedures better than we do. You could always return the controller to Gamestop for a refund, and wait until you find another... Sorry you're having troubles.
     
    Theory of Game, Dec 17, 2015
    #4
  5. BevinPeters
    BevinPeters Guest
    No company offers free replacement without receiving the original broken item first. None. In most cases, it is the consumer's (you) responsibility to pay for shipping the broken item. This is such a common business practice that I have rarely seen it
    go the way you were expecting.
     
    BevinPeters, Dec 26, 2015
    #5
  6. eryoung
    eryoung Guest
    phelix 9,

    Not true, Amazon.com is sending me a new Vizio TV. I purchased for my wife for Christmas. It is coming Monday and then I send back the defective (picture dimming and then goes back to normal). They emailed me free return shipping label also!!!
     
    eryoung, Dec 26, 2015
    #6
  7. {Parity}
    {Parity} Guest
    That has also been my experience with Amazon GhostRider.
     
    {Parity}, Dec 26, 2015
    #7
  8. Elite Wireless Controller Issue

    I would not recommend buying this controller to all owners and future or even potential buyers this controller still has thumb stick drifting. I bought this controller on launch day and now as I write this the left thumb stick is drifting with out contact.
    For a controller that is $150 the quality may feel nice but don't be fooled they still use the same thumb stick modules. Here is a article if you don't believe me. www.reddit.com/.../xbox_elite_controller_and_thumbstick_drift_it
     
    Josh HD Studios, Jan 19, 2016
    #8
  9. azguz
    azguz Guest
    I had bought a paddle back in october, recently in january i called support for a left thumb stick issue (it was loss and drifting). They issued me a return/repair for free granted i paid the shipping (10 bucks). so they ship me a replacement.... now the
    right stick is drifting.. and bad too. I called the support line again.... and the very nice guy on the line reviewed my situation. he agreed to bump it up to level 3 support. I am awaiting a response. Needless to say im a bit mad. More so i'm not going to
    accept returning this issue without Xbox issuing me a device first; then i will return this refurbished one.

    The device i returned back was shipped in a very questionable box and i can tell this thing has been refurbished, the brushed metal is chipped up. Im pretty upset, and i don't normally get upset. Im angry even writing this post.
     
    azguz, Jan 22, 2016
    #9
  10. spddrcr
    spddrcr Guest
    Razer actually has a very good record sending out controllers for replacement and usually they don't even ask you to send back the broken one. but as for the original question, MS always requires you to send stuff back to them at cost to you.:{
     
    spddrcr, Oct 31, 2018
    #10
  11. XBF George L Win User

    Xbox One Elite Controller (V1 and sadly V2) stick drift

  12. Fl0ydPinkert0n Win User

    Question about controller

    Weight, options / customizations, and obviously price.

    More info on the Elite: https://www.xbox.com/en-US/xbox-one/accessories/controllers/elite-wireless-controller

    And the Elite V2: https://www.xbox.com/en-us/xbox-one/accessories/controllers/elite-wireless-controller-series-2
  13. Doosh Win User

    Xbox Elite Controller Series 2 - Hardware issues - Part 2 - Why is Microsoft not addressing the problem? - Part 2

    Has Microsoft resolved the production issues with the Elite Wireless Controller Series 2 with a hardware refresh?
  14. XBF Amber M Win User

    Xbox elite controller

    Hi Marionette,

    Thanks for reaching out to us in the forums for this issue. Actually, our Elite controllers have a full 1-year (12 months) warranty, unlike our other controllers. If you're Elite controller is acting strange, then you can try the following
    in regards to troubleshooting:

    Xbox One Wireless Controller Solution <<< to troubleshoot button issues, etc.

    All about the Xbox Elite Wireless Controller <<< has all applicable scenarios

    If you've been troubleshooting, but the issues seem to remain (and you haven't had the controller that long), I'd recommend you request
    a controller replacement
    .

    I hope that this information helps a bit more.
  15. XBF Amber M Win User

    my elite controller

    Hi Roan,

    Thanks for reaching out to us in the forums for this issue with your Elite controller. I recommend you troubleshoot the issue with the D-pad using the following support articles that will help you out:

    All about the Xbox Elite Wireless Controller << contains list of troubleshooting articles you may use

    Xbox One Wireless Controller Solution

    Give the troubleshooting a try and let us know the results.

    I hope that this helps you out!
Thema:

Elite Wireless Controller Issue

Loading...
  1. Elite Wireless Controller Issue - Similar Threads - Elite Wireless Controller

  2. my xboxx elite controller wont connect wireless but works with cable only help me...

    in XBoX on Consoles
    my xboxx elite controller wont connect wireless but works with cable only help me...: it just stop working wireless. 635653db-e2a1-4cc4-ac4a-e77b9dac06dc
  3. My xbox elite series 2 controller turns off instantly after turned on wirelessly and only...

    in XBoX on Consoles
    My xbox elite series 2 controller turns off instantly after turned on wirelessly and only...: Hi So my xbox series 2 controller randomly turned off with full battery Indicating a red xbox button and refuses to turn on wirelessly, it works plugged in with no problem, please help me fix the...
  4. Hi, I just bought the Xbox Elite Series 2 Core Wireless Controller, and I’m having some issues.

    in XBoX on Consoles
    Hi, I just bought the Xbox Elite Series 2 Core Wireless Controller, and I’m having some issues.: Hi, I just bought the Xbox Elite Series 2 Core Wireless Controller, and I’m having some issues. While plugged in it would randomly disconnect completely, and then the screen would show me the...
  5. What are the instructions on how to ship a Xbox Elite Wireless Controller Series 2 Core -...

    in XBoX on Windows
    What are the instructions on how to ship a Xbox Elite Wireless Controller Series 2 Core -...: I'm trying to send my Xbox Elite Wireless Controller Series 2 Core - Custom Design (2022) for repairs to microsoft and I have the shipping label. I know somewhere I read I need to remove some of...
  6. Red Xbox Elite wireless controller 2

    in XBoX on Consoles
    Red Xbox Elite wireless controller 2: My Red Xbox elite wireless controller 2, doesn't use batteries, when the xbox button is pressed the Xbox button blinks and few times and then rumbles twice then turns off...it's new, and it only...
  7. Both Xbox Elite 1 & 2 controllers have disconnect issues whether wireless or wired

    in XBoX on Consoles
    Both Xbox Elite 1 & 2 controllers have disconnect issues whether wireless or wired: I bought the Elite 1 controller back in 2015 or 2016 and used with my Xbox One until around 2017 and then stopped playing. Last August, I got out the controller again, bought a Microsoft Xbox...
  8. Xbox Elite Wireless Series 2 Controller Warranty Repair

    in XBoX on Consoles
    Xbox Elite Wireless Series 2 Controller Warranty Repair: Hi, I'm trying to get an Xbox Elite Wireless Series 2 Controller Repaired thats In warranty. But when the site askes me to "Select shipping address to see available service options" It then...
  9. Xbox Wireless Controller Elite Series 2 - Warranty / Customs issue

    in XBoX on Consoles
    Xbox Wireless Controller Elite Series 2 - Warranty / Customs issue: Hello everyone, I have an issue about warranty replacement. I sent my controller for repair / service on 26.04.24 but due to stock issues Microsoft send new one from Germany to Turkey to my...
  10. Xbox Elite Wireless Controller Series 2 - Core Connection issues

    in XBoX on Consoles
    Xbox Elite Wireless Controller Series 2 - Core Connection issues: So my controller is becoming unresponsive, at times no form of input gets a response and sometimes just straight up disconnects. Pad is always connected via USB cable, never via Bluetooth. I've...