Elite wireless controller is constantly loosing connection while a headset is plugged in

Hello @jammychap! I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues with your controller. But don't worry, I'm here to help.

According to the explanation you have provided, I highly recommend checking the link below to troubleshoot the issue:

Troubleshoot issues with an Xbox Wireless Controller | Xbox Support

If the issue persists after trying the troubleshooting steps mentioned in the previous link, you can place a replacement order for your faulty controller using the link below:

Request an Xbox controller replacement | Xbox Support

If you are unable to create the order on that link please contact our live support:

Contact us | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming

Have you updated the firmware of the controller while the headset was plugged in? You can check this by heading to Settings>Devices

Also, it may be that there is a loose connection in the headset that you cannot see.

Basically, the noise is coming from the electrical current running through the controller due to it being wired into the console directly to charge a wireless controller or allow to maintain connection for a wired controller. Unfortunately,
depending on the headset you are using, this buzzing will not go away. In my experience, the only headset I own that does not buzz while I am "wired" into my console are my 100% wireless Turtle Beach 800X Elites. I have the Turtle Beach XO-1, XO-Seven Pro,
800x Elite, Astro A40 and the standard Microsoft Headset (black). As I said, the only ones that don't buzz are the 800 elites because they plug into the console via USB and Optical. All others plug into the controller in one way or another.

Hi TiernanS,

I have an Xbox One X and a series 1 Elite controller and I can confirm that the controller should not turn off while plugged into the Xbox via the cable included with the Elite controller. My Elite controller does have a Play and Charge rechargeable battery
in it, so that could be a factor that keeps the controller always on while plugged in. I was able to watch hours worth of football without having to touch the Xbox One controller while it was plugged in. Do you have any batteries in the controller while it's
plugged in or are they removed?

The only other thing you can do is occasionally push the thumb stick on the controller to keep it awake, or invest in some wireless headsets that doesn't require you to connect to the controller for audio.

Basically, the noise is coming from the electrical current running through the controller due to it being wired into the console directly to charge a wireless controller or allow to maintain connection for a wired controller. Unfortunately,
depending on the headset you are using, this buzzing will not go away. In my experience, the only headset I own that does not buzz while I am "wired" into my console are my 100% wireless Turtle Beach 800X Elites. I have the Turtle Beach XO-1, XO-Seven Pro,
800x Elite, Astro A40 and the standard Microsoft Headset (black). As I said, the only ones that don't buzz are the 800 elites because they plug into the console via USB and Optical. All others plug into the controller in one way or another.

Ah got it. So basically my only option here is to get a pair of wireless headphone to eliminate the buzzing. I'll definitely look into that to see what i can afford. Thanks for the help!