Elite Series 2 warranty issue?

Discus and support Elite Series 2 warranty issue? in XBoX on Consoles to solve the problem; I'm having an issue with my elite series 2 controller that is within warranty, as confirmed when entering the serial number on the support.xbox.com... Discussion in 'XBoX on Consoles' started by mitchrgblake, Jan 15, 2021.

  1. mitchrgblake
    mitchrgblake Guest

    Elite Series 2 warranty issue?


    I'm having an issue with my elite series 2 controller that is within warranty, as confirmed when entering the serial number on the support.xbox.com site for the replacement request form. Yet whenever I submit that request, I get a response from an agent
    a day or two later claiming my controller is out of warranty (it isn't) and that my request is closed. I tried to contact via online chat or call on the support site to find a resolution to this, but every time it just tells me that "chat and call are not
    available for this issue". What am I supposed to do? Has anyone else experienced anything similar? I'm worried by the time I get through to someone my controller will actually be out of warranty at this rate. Please help!

    :)
     
    mitchrgblake, Jan 15, 2021
    #1
  2. RedCarGamer Win User

    Xbox elite series 2 problems

    The issues in the elite series 2 are really a lot, and like always some are affected others not. Many users reported that even getting a new one by using the warranty came with problems.

    If you have an elite series 2 with issues I recommend you to send it for repair, while you have warranty available.
  3. s33r Win User

    Elite series 2 controller replacement

    Warranties cover a like for like replacement if required under that warranty so as far as I know, yes, if you send an Elite series 2 in for replacement you will receive an Elite series 2 back.
  4. andrewGiorlando Win User

    Xbox elite series 2 controller

    They recently extended the warranty for elite 2 to one year. https://support.xbox.com/en-US/help/hardware-network/controller/elite-controller-series-2-warranty . maybe this will help
  5. Suitch Win User

    Warranty help with Elite 2 Halo infinite edition

    Can we get ahold someone who can answer this for certain? I am also having an issue with my right thumbstick and this is a very expensive, and DIFFERENT product from a normal Elite Series 2 controller. If Microsoft/Xbox can't warranty the specific sku, then why is there even a warranty in the box at all? If they were to send a regular Elite Series 2 back after a Halo Infinite version is sent in, then they would be performing a scam--not a warranty service.
  6. soulflyr Win User

    Who to contact, I received a defective XBOX Elite 2 replacement

Thema:

Elite Series 2 warranty issue?

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