“Elite” Series 2 Left Thumb Stick Issue

Cheezus82 · Jun 21, 2020

Hi

New “elite” series 2 not working as it should, controller purchased in November 2019 so unable to speak to retailer about returns. When pressing up or down on the left thumb stick it is slow to respond (if all). It can take a few seconds to go from standing
still to full movement forward after pressing the stick forward or back (left and right seem uneffected for now). It reacts like it would if i was to take 2-5 seconds to move the thumb stick from zero to 100%. This has become a pretty big issue and quite frustrating
for a product that costs over £150!

I’ve tried a few things like clearing the cache from the xbox, re-syncing the controller to another machine, adjucting the tension on the stick, using with and without the USB connected, all to no avail.

Please advise of a solution or a link where i can get this issue resolved, a quick google (or even bing) search shows that i am not the only person with this issue as every question that i have seen on here gets closed out without a satifactory answer to
resolve it.

Thanks

:)

Cheezus82

Where in the above link can i select my contoller to be repaired? In My “device” to be registered i can select my xbox but not the controller?

FabioHVSilva

Hi, you need to register you controller first. And be ready for a big fight with Microsoft. I'm waiting for my 3 controller with the same problem. They need to do a recall on Elite 2. But they don't care about the client. You did what they wanted, bought
the controller.

BakyOsijekHr

I'm afraid that only repair can fix this. https://beta.support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

CarTzy

Hello Chillwill882986,

Thank you for posting in the Microsoft Community. I'm sorry to hear that you are having issues with your Elite series 2 custom controller. It sounds like the left thumb stick is not properly secured and it is causing you trouble when playing games.

The left thumb stick of the Elite series 2 controller is designed to be adjustable, so you can change the tension and height according to your preference. However, it should not unscrew or spin freely when you are using it. This could indicate that the thumb stick is defective or damaged.

To fix this issue, please follow these steps:

- Turn off your controller and remove the batteries.

- Gently pull the left thumb stick out of the controller. You may need to use a small tool like a tweezer to do this.

- Check the bottom of the thumb stick and the socket on the controller for any signs of wear or damage. If you see any, please contact Xbox Support for a replacement or repair.

- If there is no visible damage, align the thumb stick with the socket and push it firmly until it clicks into place. You should feel some resistance when you do this.

- Screw the thumb stick clockwise until it reaches your desired tension and height. Do not over-tighten it or force it beyond its limit.

- Put the batteries back in and turn on your controller. Test the thumb stick in a game and see if it works properly.

See: Adjust the sticks on your Xbox Elite Wireless Controller Series 2 | Xbox Support

Swap removable parts on your Xbox Elite Wireless Controller Series 2 | Xbox Support

Troubleshoot your Xbox Wireless Controller | Xbox Support

If these steps do not resolve your issue, please contact Xbox Support again and we will assist you further. We apologize for any inconvenience this may have caused you and we appreciate your patience and understanding.

Das Koop

It took me a while to adjust, but now that I have, a regular Xbox controller doesn't feel right after spending a couple weeks with the Elite 2.

I'm using the middle thumb stick tension for both thumb sticks. For my right thumb stick I changed the settings from Default to Instant. I have the left thumb stick set to the middle tension as well with the settings at Smooth.

“Elite” Series 2 Left Thumb Stick Issue