Elite series 2 known issues

Discus and support Elite series 2 known issues in XBoX on Consoles to solve the problem; Why isnt microsoft replacing controllers with the known issue of the left thumb stick failing? I have only had mine 6 months and it now has this issue.... Discussion in 'XBoX on Consoles' started by Mr Suitz, Apr 21, 2021.

  1. Mr Suitz
    Mr Suitz Guest

    Elite series 2 known issues


    Why isnt microsoft replacing controllers with the known issue of the left thumb stick failing? I have only had mine 6 months and it now has this issue. I have tried several times to get a new replacement but all i get is browser error. Plus they want to send a reconditioned one!! I dont want a reconditioned one i want my controller fixed or replaced. Microsoft should recall the controllers for the thumb sticks to be replaced for better quaility one free of charge! Failing that pay for an approved repairer to replace thumbsticks. This is a very big issue and microsoft are ignoring the people who made who they are today.

    :)
     
    Mr Suitz, Apr 21, 2021
    #1
  2. Loacker Christoph Win User

    Why is customer friendliness so bad when it comes to warranty cases?

    lmgtfy:

    https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
    "The notorious Xbox Elite controller bumpers can and do fail..."

    https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

    "...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

    here we go

    https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

    I
    tried to fill out repair order, but, as mentioned above, those are the only options i got.

    Bumper IS a known issue, as you can see.

    Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.
  3. XA DRBATTLE Win User

    Best xbox one controller?

    i have the standard issue for xbox one x an elite series 1 and an elite series 2 and i can honestly say the elite series are worth the money
  4. Jibril69 Win User

    Xbox elite series 1 controller keeps disconnecting

    Thanks for reaching out!

    there was a known issue with the console and the controller communication, which caused a lot of controllers to disconnect also affecting the Elite Controller series 1, i suffer with the same issues, all new controllers have been fixed including the series
    2 controller.

    All the steps we will only be temporary.

    if its a new controller swap it the series two.

    its not the game thats the issue, its an Intermittent problem.

    i hope this helps
    Thanks for the reply, just to clarify, theres no known “fix” other than replacing the controller with a new series 2? Typically my series 1 is just over 12 months old, so no chance of a replacement under warranty?
  5. Jstalenski Win User

    Elite series 2 left thumbstick delay/drift

    Hi I purchased a Xbox series 2 elite controller on preorder in September 2019. It arrived in November 2019. I used this controller for Less than 6 months with normal use and it already has hardware issues. The left number doesn’t respond, the right joystick
    sways the character all over even with adjusting dead zone. I did some research and Microsoft has acknowledged that this is a known issue and this controller is faulty. A quick google search will show you hundreds of people have the same issue. My warranty
    ended in January but since this is a known issue I would believe it should be replaced. It’s ridiculous if Microsoft thinks you should pay $200 for a controller every 6 months.

    Xbox elite series 2
  6. elitepvp124 Win User

    Can we get better polling rate on xbox controllers?

    same issue. with xbox elite series 2.
Thema:

Elite series 2 known issues

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