Elite series 2 disconnecting when using a Bluetooth headset

Hello ErdemGünseli,

Thanks for posting on the Xbox forums. We understand that your Xbox Elite Series 2 controller is disconnecting constantly when using Bluetooth. We have a support article that provides

solutions for Bluetooth issues on Windows 10. Be sure to let us know the results
ErdemGünseli!

Ive been having the same issues with the new controllers that use Bluetooth to connect. I notice more issues when im running/connecting multiple bluetooth devices. But overall the disconnecting happens at random times. Ive just got into the habit of plunging
the controller in whenever i play online multiplayer games. This has happened with the series 1 and 2 elites and the newer generic controllers.

The elite series one controller never had Bluetooth so you would've received exactly what you ordered if you need Bluetooth you need a new edition standard controller or an elite series 2

Hi there Joe,

Thanks for the reply. I understand there is an issue with the Xbox One Elite controller Series 2. To help clarify,

• Are you using a Bluetooth headset or other Bluetooth devices?

If the issue persists, I recommend to contact Customer Support for further assistance or visit the
Device service and Repair
site.

Give this a try and let us know the results.

Sure, I was using a bluetooth speaker simultaneously. And after I disconnect all other devices except the controller, the first problem is automatically solved. Is there any explanation for this? Coz I prefer to have a speaker or other Bluetooth device
during the gameplay.

The Elite controllers never had Bluetooth capabilities until the release of the Elite Series 2, which was October 2019.