Elite Series 2 Controller has unresponsive face buttons (ABXY)

.Also getting this on 2x separate Series 2 controllers that I bought from different places. The A doesn't register most of the time and I hate it so much cause when I'm playing Fall Guys, it doesn't register 90% of the time and my character doesn't make the jumps, which is most of the game.

Also, since I'm in Malta, I basically can't get a refund on them because there's no such system here like in the US with it being a small island. What's even the point of trying to get a refund as it's clearly a massive problem that affects most/all of them

I have had the exact same issue with several series X controllers. I love the feel and shape of these controllers but the face button issue has me buying 3rd party controllers until this gets fixed.

I have exactly the same issue with the new Series 2 controllers. I ordered the Electronic Volt version, but had to refund it because of the mentioned problem. Then I ordered the Xbox Elite Series 2 controller, thinking a 150€ controller sure can't have these problems, but I was wrong.

So here I am, stuck my old Elite Series 1 controller that still works after several years, but starts to show wear, and I can't upgrade to Series 2 without winning the series-2-build-quality-lottery.

That's pretty much what I've seen when looking around forums, replacements after replacements, each with the same issues. I've issued a refund now, which is a shame since aside from the unresponsive buttons I really like the controller. Unfortunate that those buttons are kind of integral to the usability.

Here's hoping that they get the next one right.

This is a real problem: you can press face buttons (especially the A button, maybe other buttons), get the tactile and audible clicky feedback that it's been pressed, without the controller actually registering an input. I was demonstrating the issue to a Gamestop clerk today, personally ready to go through their entire stock of controllers until I found one that works consistently, but while we were fiddling with it, I decided that it's possible to learn press the button consistently.

To me, it's still unreliable enough that I won't be mapping any important inputs to the A button, but the controller is otherwise the best option available for PC. The Razer Wolverine v2 and v2 Chroma probably have more reliable face buttons, but it lacks the other premium features that I like on the Xbox Elite. Scuf controllers are apparently built from first-party Xbox controllers, so probably have the same face-button problems. So I'm going to try to get used to the finicky A button.

I think this is an important defect, and Microsoft should put some effort into making sure the button doesn't feel like a press if it isn't going to report a press. But the controller also has so many great features, and the A button is consistent if you learn to sort of press it too firmly/"too intentionally".

So maybe this issue is enough to give up on the Elite series 2 controller, or maybe it's a great controller despite the A button problem. \shrug