Elite series 2 controller dropping presets

Hello Paradoxrotation,

Have you tried checking for a update for your controller? It could be dropping presets due to the fact it is not on the current firmware.

Heres a link if you are unsure how to do this:

Update your Xbox Wireless Controller

You can do that with the Elite Series 2 controller. You have to add your home theater to your Xbox if you haven't already.

Using the Xbox Accessories app I added the Volume up, down and mute to the dpad up, down and right to my 3rd preset on my Elite Series 2 controller.

Try this procedure: right stick, select one of the sensitivity presets.

Scroll to Xbox Elite Wireless Series 2 Controller and select Configure. Select a profile to adjust or create a new one. Select the Edit button and on the Left Stick or D-pad tab

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I apologize for the issue you're experiencing with your Xbox Elite Series 2 controller. Kindly follow the steps below to try to resolve the issue:

1. Make sure the controller is updated to the latest firmware. To do this, follow these steps:

2. Make sure the paddles are properly attached to the controller. If the paddles are not properly attached, they may not register when pressed.

3. Check the preset configuration for the paddles. Go to "Settings" and select "Devices & streaming," then choose "Accessories" and select your Elite Series 2 controller. From there, you can adjust the preset configuration for the paddles.

4. If none of the above steps resolve the issue, you may need to reset the controller. To do this, follow these steps:

- Press and hold the small sync button on the top of the controller until the Xbox button flashes.

- Let go of the sync button.

- Press and hold the sync button on the controller again until the Xbox button stops flashing.

If you continue to experience issues with the paddles on your Elite Series 2 controller, you may need to contact Xbox Support for further assistance.

I got my Series X in January, and never even took the included controller out of the box, because I own the Elite Series 2. When I dropped my Elite Series 2 (oof) recently, I sent it off for out-of-warranty repair, and pulled out the basic controller, still wrapped and taped in the foam bag in the box.

Stock controller worked fine for a few days, then there was a firmware update - recently, and I'm having intermittent disconnections all the time. It works fine when wired with a USB-A -> USB-C cable (I use the 9-foot one that comes with the Elite Series 2).

I decided, since I'd never had trouble with connectivity on the Elite Series 2, that I would buy a 2nd one, brand new of course. It 100% required me to update before proceeding.

Since I never had issues with the Series X and Elite Series 2, I wasn't aware of the known connectivity issues until the basic controller started intermittently dropping connection.. After searching, I saw that there were a ton of articles from way back in January, including Microsoft acknowledging the problem and releasing a firmware update in March...

Yet here I am with a freshly unwrapped Series X controller AND a brand new, (delivered Sept. 7th) SECOND $180 Elite Series 2 controller, and BOTH are cutting out intermittently..

-Sitting Less than 7 feet from my console

-I keep my batteries charged - both the Elite's internal, and the Enelooph Pro AA rechargeables that I use in the regular controller.

-As I mentioned, latest firmware on controller

-Of course, latest firmware/software on Series X console

-Both controllers work fine when wired.

-Already performed hard power cycle on the controller as well as the console.

-1st Elite (the one being repaired) never had issues until I dropped it - but it was never exposed to that new firmware)

-That's 8 months I used my 1st Elite Series 2 with the Series X and no problems.

It seems to me that the original intermittent connectivity issues were never resolved.