Elite series 2 controller charging dock

Hi PlainMax21! My name is Ricardo an independent advisor ready to help you with this situation!

A charging dock is included with the Xbox Elite Wireless Controller Series 2. Plug the USB-C cable into the back of the dock and then plug the other end into your console or PC. Once the dock is connected, gently place the controller onto it to begin charging.

Have you tried that?

My Elite version 2 controller has never disconnected but the internal battery will NOT charge. It is a brick unless it is plugged in with the USB wire or sitting on the charging dock. when plugged in or on charging dock the white LED light blinks but never
goes to a solid light even after 10 hours sitting on the charge dock. I've never seen the LED light go to color "amber" to signify it has a low battery. 180$ for a wired controller less than 8 months old.

I contacted support they told me it would bee 100$ to REPAIR!! because my 90 day warranty was up lol. 90 days for a controller they say "should last a lifetime".....

oh and option #2 they sent me a link to buy an Xbox "play and charge kit" ...lol for an Elite Series 2. The Elite Series 2 that has an INTERNAL BATTERY!

I am beyond pissed off and I get everyone's frustrations on this thread. This is all after going through 4 series 1 elite controllers.

To me it's absolutely UNACCEPTABLE that Microsoft wont at the least repair these controllers that are defective. Not broken but defective. And I mean repair for free or shipping charge ONLY.

Yea, according to this page it looks pretty self explanatory. Unfortunately I would guess its a bad dock. :/

https://support.xbox.com/en-US/xbox-one/controllers/charge-elite-series-2

I see, thanks again. What if I plug my phone wall charger to the official Xbox charging dock that came with the controller? (the one that fits inside the case).

The official Elite 2 Xbox charging dock says on the back that it outputs 5 volts at 0.55 amps (550 miliamps). So it should be safe to plug my wall charger into the dock and then charge my controller through the dock, right?

Picture of my Elite 2 Charging Dock:

Hi matthieucarlot,

Thank you for posting on the Xbox forums. I'd be happy to answer your questions.

Yes, the charging dock will be included with the controller. The battery is internal so you cannot change it.

You can play and charge the controller's battery with the USB-C cable, so it should never die on you while playing if you have it plugged in to the Xbox. You can continue to charge the controller when not playing while stored in the case using the cable,
or you can use the charging dock when outside of the case. The cable is pretty long at 9 feet.

You can find all of this information from the
Xbox Elite Wireless Controller Series 2 website.

I hope this helps!