Elite controller warranty replacement

Is it a standard controller or an Elite controller?

If it’s standard you’ll have to replace the controller unfortunately. If it’s an elite you can get it serviced or replaced if it’s still under warranty.

They will replace/repair out of warranty controllers so long as they are not Elite controllers.

NOTE: Xbox Accessories (controllers, elite controllers, headsets and so on just have a 90 day warranty in the US)

Xbox Support might be able to help but that $150 controller just has a 90 day warranty.

Here in Australia The Elite Controller was covered by my Elite Consoles Warranty. I have already sent it in to be replaced twice (stupid rubber grips expanding).

If https://support.microsoft.com/en-au/devices was still working as it's supposed to It would be being replaced for a third time right now.

I would suggest buying your controller from Best Buy. Their extended warranty is great, I’ve had to replace two elite controllers using the warranty I purchased there.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Daniel, I regret your situation, sometimes the service may not be working, however the ideal would be you to try the chat service so that they can help you with your control guarantee.

As this forum is public viewing and unfortunately as independent consultants we do not have access there is some data as well as your account, try to contact via chat via the link below and check the opening hours.

https://support.xbox.com/en-us/contact-us