Elite controller thumb stick drifting

CostlyMoney · Jun 27, 2017

I have purchased my Xbox one elite bundle 1 year ago and now it's out of warranty. Few days back my elite controller thumb stick started drifting and i thought that it will be replaced for free as it is so costly but there are repairing charges for it. I
feel I made a mistake buying it.

:)

Josh HD Studios · Jun 27, 2017

Elite Wireless Controller Issue

I would not recommend buying this controller to all owners and future or even potential buyers this controller still has thumb stick drifting. I bought this controller on launch day and now as I write this the left thumb stick is drifting with out contact.
For a controller that is $150 the quality may feel nice but don't be fooled they still use the same thumb stick modules. Here is a article if you don't believe me. www.reddit.com/.../xbox_elite_controller_and_thumbstick_drift_it

Josh HD Studios · Jun 27, 2017

Xbox Elite Wireless Controller

I would not recommend buying this controller to all owners and future or even potential buyers this controller still has thumb stick drifting. I bought this controller on launch day and now as I write this the left thumb stick is drifting with out contact.
For a controller that is $150 the quality may feel nice but don't be fooled they still use the same thumb stick modules. Here is a article if you don't believe me. www.reddit.com/.../xbox_elite_controller_and_thumbstick_drift_it

KevinGreenhalgh · Jul 12, 2017

Have you spoken with support? Chat tool works well.

CostlyMoney · Jul 21, 2017

Have you spoken with support? Chat tool works well.
Click to expand...

yeah I have but they told me that I have to pay to get my controller repair

Dadwhite · Nov 1, 2018

You can potential fix it yourself by taking it apart and removing a plastic retainer that is not really needed from what I understand. The retainer wares and sticks causing the drift. I found this youtube video on how to fix it. It might work in your
case.

jfrawls

I have two controllers BOTH with drift issues. The one left thumb-stick drifts upwards and the other one has a right thumb-stick drift issue that drifts upward.

Like what the heck am I suppose to do. #SMH

CostlyMoney

Have you spoken with support? Chat tool works well.

yeah I have but they told me that I have to pay to get my controller repair

Dadwhite

You can potential fix it yourself by taking it apart and removing a plastic retainer that is not really needed from what I understand. The retainer wares and sticks causing the drift. I found this youtube video on how to fix it. It might work in your
case.

https://www.youtube.com/watch?v=kuxgh7Kms5o&t=325s

His Pet Leaf

Awww man, sorry to hear about your controller. Sadly the elite controllers only come with a 3 month warranty. I don't know if it would be extended with the console being part of the Elite Bundle. I'd hate to have you be down such a nice controller, even
though they kind of are cheaply made

This link should help you figure out how to get your controller serviced if your Xbox's warranty is registered on your Microsoft account:

support.xbox.com/.../servicing-elite-controller

If you need to register your console you can do that here as well:
devicesupport.microsoft.com/en-US

In case of the worst happening and you not being able to get a replacement/repair you can try talking with customer support to try and work something out here:
support.xbox.com/.../contact-us

There's quite a bit of controversy over this controller. I really hope you can get something figured out!

EDIT: I should add, depending on where you bought the console from if you still have a receipt/proof of purchase you can try to see if you can get a replacement, but the fact that the controller was part of a bundle and if you didn't get a warranty from the
seller it doesn't seem likely.

KevinGreenhalgh

Have you spoken with support? Chat tool works well.

Elite controller thumb stick drifting