Elite controller shocking me

andrew reeves1 · Jan 31, 2024

Have had my elite controller for a while know and the paddles on the back have always had a constant shocking sensation stopped playing for a little bit and decided to start playing again today and noticed that the shock has gotten a lot worse is there anything i can do about this considering i have had it for a while have experienced it on my last controller as well love using the elite controllers i myself have bought 7 or 8 of them do to stick drift from using them for long periods of time

:)

Rodrigo Oliver

Hi Andrew, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, don't use the controller, as it may cause you harm, it is dangerous to use it, based on your description.

Please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

If your device is out of warranty, you can check the costs here:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I hope this helps.

Bjorn van Rijszen

I can confirm that the Xbox Elite 2 controller has issues with conducting electricity through the paddles.

I am getting shocked as well.

The Xbox Elite 2 controller needs to be recalled immediately.

Wadski

Since there is no large conductive surface on the controller (really nothing other than the charging point) and at the time the controller was earthed via the charging cable, Im going to suggest this was static electricity.

The controller is powered by a very small voltage and wouldn't be enough to shock you. If it was mains power then it would be large enough to give you enough of a jolt for you to know it was mains.

In terms of the controller and the charging, there is very little inbetwee m

WillToDie1

I didn't open it... I uh... tried to see if I could trigger it again.

And no it has previously worked fine.

choppyseize

Hello

Just so you're aware. If you're troubleshooting involves opening the controller or trying to be your own electrician and solve the issue yourself, you just voided the warranty by opening the controller up. This is the first time I've heard of the charging
station shocking anyone so I'm not sure what caused this specific issue. I'm not sure what to suggest either since it sounds like you opened the controller yourself. Has the controller given you any other issues before or after this happened?

Elite controller shocking me