Elite controller series 2 power button stuck

ironman41090z · Apr 30, 2020

I bought an open box elite controller series 2 from best buy and it showed up defective. The power button for the controller is jammed in so it won't power on. I realize I can just return it to best buy but they don't have any in stock to replace it. I
also am using a best buy gift card which is why I'm not buying it from Xbox. Anyone know how I can fix the button without taking it apart? Don't want to make the problem worse. I also can't use the Xbox warranty because it will void my protection plan through
best buy. Any recommendations are appreciated. Thanks.

:)

Supercal0805

I would say DON'T TOUCH IT, bring it back to best buy and give em heck. If you do touch it they'll say that it was your fault. Put it back in the box, and go to best buy. I'm not sure what you mean by the protection plan with best buy, because couldn't you
just use there protection plan? If Best Buy is unable to help you, I can direct you on how to clean around and underneath the button, but that's not ideal. If you have a protection plan with Best Buy, please get in contact with them.

https://www.bestbuy.ca/en-ca/help/blt578ac53c19907f35/blt9b94ff83996dafcf

That's the Canadian website link. (I think it's a Canadian chain.)

mehly

I have exactly the same issue with the new Series 2 controllers. I ordered the Electronic Volt version, but had to refund it because of the mentioned problem. Then I ordered the Xbox Elite Series 2 controller, thinking a 150€ controller sure can't have these problems, but I was wrong.

So here I am, stuck my old Elite Series 1 controller that still works after several years, but starts to show wear, and I can't upgrade to Series 2 without winning the series-2-build-quality-lottery.

Loacker Christoph

lmgtfy:

https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
"The notorious Xbox Elite controller bumpers can and do fail..."

https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

"...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

here we go

https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

I tried to fill out repair order, but, as mentioned above, those are the only options i got.

Bumper IS a known issue, as you can see.

Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.

Niko1664

Had an Xbox Elite 1 for many years (but dead now...), don't own an Series 2 but never really see what reals benefits i have personnaly to find with the Series 2. Only things i want was "screenshot" dedicated button (on main Series X controller) or "Rapid
Fire" button (not on Elite series)... so .

The Deagnos

My elite series 2 rb button doesnt work and i cant find a replacement button how do i fix this

Microsoft knew the controllers were defective and still sold them as a good product. they wont do anything to fix your controller because its most like out of warranty thats why the warranty was so short. The whole elite series 2 was a scam

https://answers.microsoft.com/en-us/xbox/forum/all/defective-xbox-series-2-elite-controller-and-class/2b11a3b7-d094-4073-97b7-da1dafba71ce

Elite controller series 2 power button stuck