Elite Controller Series 2 disconnecting issue

Hello RobHM1, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry to hear that you are experiencing disconnection issues with your Elite Series 2 controller on your Xbox Series X.

First make sure the Elite Series 2 controller battery is fully charged. A low battery can cause intermittent disconnections. It is always advisable to use fully charged batteries or keep the controller connected via a USB cable.

Check to see if firmware updates are available for your Elite Series 2 controller. You can do this through the Xbox Accessories app on your Xbox Series X console. Keeping firmware up-to-date can fix connectivity and stability issues.

If you are using the controller wirelessly, make sure there is no nearby interference that could affect the signal. Move other wireless devices such as routers, cell phones, or other Bluetooth devices away from your Xbox and the controller. You can also try changing a wired connection using a USB cable to rule out wireless connectivity issues.

If you have access to another controller, try connecting it to your Xbox Series X and playing for a while to see if you experience the same disconnection issues. This will help you determine if the issue is specifically related to the Elite Series 2 controller or if it is broader.

Reset the controller settings You can try resetting the Elite Series 2 controller to factory settings. To do this, press and hold the profile and sync buttons on the back of the controller until all four LED indicators flash. Then, pair the controller with your Xbox again and check if the issue still occurs.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Thanks for reaching out!

there was a known issue with the console and the controller communication, which caused a lot of controllers to disconnect also affecting the Elite Controller series 1, i suffer with the same issues, all new controllers have been fixed including the series
2 controller.

All the steps we will only be temporary.

if its a new controller swap it the series two.

its not the game thats the issue, its an Intermittent problem.

i hope this helps

Since the Elite Series 2 has the battery built in, then you cannot change them. If the controller is constantly disconnecting, and you have no issues with your other controllers, then you are better off taking it back and either get a replacement or money
back.

There was a new update released, can you try updating your Elite Series 2 controller again?

I also have the Elite Series 2 controller and I do not run into these issues when using it with the PC.

Having similar Issues. My Elite series 2 controller works fine for about an hour or so, then will disconnect. Half the time it will auto reconnect after 2 or 3 seconds, the other half it will not reconnect at all and I have to manually turn off the controller
and turn it back on for it to reconnect. Each time it does disconnect the frame rate of the game plummets for a few seconds. Then after some time passes, roughly an hour give or take, the issue will repeat for the entire gaming session.

My windows 10 is up to date as of this posting at build 1909 and my Elite series 2 controller is updated as well.

The support article for troubleshooting bluetooth issues on windows 10 does not help with the issue.

I have never connected the Elite series 2 controller to my Xbox One S, I bought it solely for PC gaming.

Forgot to mention, I am connecting via bluetooth. I do not have a wireless adapter nor do I want to connect using a usb cable.