Elite Controller Rubber Grip - Coming Off Again

TimLeonard2 · Feb 14, 2019

Hi,

I have spoken to customer support in the UK about a repeat issue with the rubber grips on my Elite Controller. It was returned under warranty, less than a year ago and now it has happened again.

Manufacturers are liable for design and manufacturing defects for up to 6 years in the UK. From the other identical complaints that other users have had, I believe that Microsoft is liable and I would like it replaced.

Customer Support are currently of the view that my device is outside of warranty, it is not and I do not wish to be given the 'run around', I would like a shipping label and my product to be repaired / replaced and returned.

Please can you advise me of how to proceed and escalate this matter?

Thank you very much for your help, I am grateful that you have read this far.

Kind regards,

Tim

:)

darrenmonk

I have 2 elite controllers myself and out of warranty but both controllers have the grips and underside of the rubber coming off .

Question the new xbox 1 elite controller 2s are coming out in november here in the Uk but what proof do i have that the rubber is not going to start peeling of theses because if i order 2 that's £320 when the rubber starts coming off which isn't good at
all for the price i might as well be paying for 2 scuf controllers . Is xbox giving any of us elite 1 uses a discount for buying elite 2s ? because owning the elite 1s where the rubber comes of in less than 12 months is not good and puts me off buying the
new ones when they do come out .

Meitzi

its out of warranty clearly.

warranty does not re-new if they replace controller.

xbox contollers are worst conrollers i have been in my life.

loiosh87

Hello,

got a problem with elite controller.

Rubber grip goes out , also both bumpers are gone.

I bought it at september 2017 and got replaced (same problem) around april 2018.

Support at my country - Poland - dont want to send it to service since its out of warranty.

This controller was replaced by new less then 1 year ago. As we all know elites got a malfunction or a production fail.

I have to buy new elite controller ,because it fail every few months ?

I tried to make online service but it doesnt see my controller serial number - yell out to contact customer service which dont want to help at all.

TimLeonard2

Hi,

Sorry about this bad experience… You have to call the Helpdesk and request the supervisor ( https://support.xbox.com/contact-us ) or write a compliant (email or letter) to
the Microsoft office of your country.

Regards,

Thank you so much for taking the time to reply, I am grateful. I will persevere with Helpdesk / Customer Support.

Kind regards,

Tim

matthewiag

Hello

Xbox only issues a 90 day warranty for there controllers.

I had the same issue with my elite. I found replacement grips over at ScufGaming they have lasted 2 years now.

Elite Controller Rubber Grip - Coming Off Again