Elite controller paddle lock

Hello Alden Ton,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to use the paddles on Xbox Elite Series 2 Controller because it went unresponsive. Let us check on this together and sort this out in timely manner.

May we know if you happen to lock the paddles by accident? Try pressing the Pair button

twice and see if issue persist with the paddles. See more information here: Lock the paddles on your Xbox Elite Wireless Controller | Xbox Support. How about checking the left and right trigger lock at the top of the paddles to see if it was locked. May we know if you the controller is updated?

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello NICK CLEVELAND,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to use the Xbox Elite Series 2 paddles and it has stopped working. Let us check on this together and sort this out in timely manner.

Have you tried checking if the paddles were locked? Try pressing the Pair button ((( twice. The controller will vibrate to confirm the unlock/lock. Although this is not yet available to Xbox Elite Wireless Controller 2, this is worth a shot. Learn more here: Lock the paddles on your Xbox Elite Wireless Controller | Xbox Support

If it did not work, this could mean that you may need to swap/adjust the paddles. Please use this guide: Swap removable parts on your Xbox Elite Wireless Controller Series 2 | Xbox Support

Otherwise, you may need to check the device's warranty, to send the controller for a repair if under warranty. Please see guide: Getting your Xbox device serviced | Xbox Support

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

To be very, very clear, the problem is that the newest firmware updates to Xbox elite 2 controller has broken the functionality of the paddles. As of the latest firmware, the paddles are completely disabled when in default profile. The paddles used to work in default mode, and now they don't. Steam can corroborate this: last year Steam added functionality to customize the outputs of the elite controllers paddles, which means that the paddles used to output a unique signal instead on only emulating other controller buttons.

A quick internet search reveals numerous accounts from users who had used steam to customize the paddle outputs, proving that the paddles used to work. You can also see a growing number of recent complaints from Elite controller users who are realizing that their paddle inputs are now broken. This is not an isolated occurrence, the elite controller was broken by the latest firmware updates, and people are realizing it.

The changes made to the Xbox elite 2 Controller paddles in the latest firmware updates NEED TO BE REVERTED.

Coming from an Elite Owner, the elite controller is worth it; if you are willing to spend the money. They have 3 sets of thumbsticks, hair lock triggers, removable d pad, removable paddles, and 2 profiles which you can switch between in game. Overall,
it feels a lot better than a normal controller.

Hello,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you in the middle of the game when you were unable to use your back pads. We know how important it is for you to use back paddles while gaming.

Did you recall locking the paddles of Xbox Elite Wireless Controller? Locking the paddles will help you avoid pressing on them accidentally.

Press the Pair button

twice. Your controller motors will vibrate a few times to confirm. To unlock the paddles, press the Pair button

twice again (your controller will vibrate once to confirm).

More information can be found here: Lock the paddles on your Xbox Elite Wireless Controller | Xbox Support

Any case you did not lock your paddles, may we know if you have tried all the troubleshooting listed in here: Troubleshoot your Xbox Wireless Controller | Xbox Support ?

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community