Elite Controller moves from alone, losing rubber, key broken

Hello. my contoller is broken and still in warranty. but im not able to register this controller alone and when i add the serial number than it allows me to order parts but not to send my broken controller for repair.

for sure my xbox one ios out of service but not my 10 month old controller.... please help me...... 150 euro controller 10 month and more than 3 thinks are broken... ... im speechless.....

:)

 

Xbox one white Elite controller

Hello!

If it's an elite controller it should have the rubber grip on the back of the controller body.

 

I bought an Xbox Elite controller cable broke and now grip coming away.

I bought an Xbox Elite controller and the cable had broken. When I tried to get support I was told I would have to send the controller back but it was only the cable that was broken. Now the rubber hand grib is starting to come away from the controller.
I went on to the chat facility but this does not appear to be manned. I was hoping to find out how I get this resolved without having to be put through to an Indian call centre.

 

Something to try is taking it into a local Microsoft store with any of the original documentation you have from the purchase. A friend of mine did that shortly after buying his Elite due to stick drift and they replaced it on the spot!

 

You may contact official Xbox Support to further assist you in processing a replacement controller. Make sure that you have the proof of purchase of your controller handy as they might request for it. You can reach them here:
Contact Us | Xbox Support