Elite Controller left bumper is loose

keepawake · Jul 22, 2016

My left bumper on my elite controller is loose. If I were to hold the controller upside down the outside end of the bumper clears the controller body. I've had this controller for less than 6 months and it has been treated very well. I'd like to speak
to someone about a replacement.

:)

CAT4-DEFDCD02-C09F-43CA-B646-306271BB2734 · Jul 22, 2016

Physical Elite Controller Problem

Chat support is not working for me. It keeps disconnecting, so Im posting here instead.

I bought the elite controller mid November from gamestop (online). After 3 months, my left bumper is already worn out to the point of broken. I can feel that the left bumper is loose and physically see that the lever is cracked. My "Day One" controller and
my Titanfall xbox one controller bumpers are still highly functional after using them for countless hours of gaming for over a year. It was unexpected to see this high quality elite controller to break so soon.

What is the best course of action for me to replace/service this elite controller?

el1t3k · Jul 22, 2016

leftt bumper elite controller broken

my left bumper (LB) on elite controller is defective i need

warranty replacement

{Parity} · Jul 23, 2016

The warranty on the controller is 3 months. You can contact support directly about your concerns support.xbox.com/.../contact-us

{Parity}

The warranty on the controller is 3 months. You can contact support directly about your concerns support.xbox.com/.../contact-us

TimHesse

I've gone through SIX elite controllers due to the Left Bumper failing (small clip inside that keep is secure breaks causing the bumper to become super loose and not stay in the housing. First one was from Amazon, happened out of warranty, second one I bought
at Best Buy with an extended warranty, bring it back, no questions asked.

T3chnlgydude

Yeah the Elite Series 2 was basically improved from feedback of users of the Elite Series 1

Many problems were fixed including the bumpers and the grip that also came loose after some time

Hope to get an Elite Controller one day

MasterShakeKi11

Agreed my bumper broke off after 6 months. I was very careful because the controller was very expensive. What a joke for the "elite" controller. Microsoft refuses to help and I just loose 150 dollars.

One Of A Time

Agreed my bumper broke off after 6 months. I was very careful because the controller was very expensive. What a joke for the "elite" controller. Microsoft refuses to help and I just loose 150 dollars.

same. left bumper started feeling squishy and getting harder to push it and get a proper click. next day it starts falling off. most of the plastic has severed. 6 ish months of on and off use . very gentle with my gear. c,mon. for $150 cant we have aluminum
connectors. they already tried to make the plastic bumpers and triggers look metal. the paddles are magnesium right? can we have that? obviously the plastic bits are not strong enough. luckily no drifting with stick on my elite but have had that on normal
controllers.

Elite Controller left bumper is loose