Elite controller and QC35s, no game sound

Discus and support Elite controller and QC35s, no game sound in XBoX on Consoles to solve the problem; I've been successfully using my bose QC35 headphones with my Xbox 1S controller (model 1708) for the past couple of months, using the bose QC25 android... Discussion in 'XBoX on Consoles' started by Stickie Justice, May 21, 2017.

  1. Stickie Justice
    Stickie Justice Guest

    Elite controller and QC35s, no game sound


    I've been successfully using my bose QC35 headphones with my Xbox 1S controller (model 1708) for the past couple of months, using the bose QC25 android cable with inline mic. They work fine for both party chat and game sounds.

    Today I updated to an elite controller (model 1698), however, it does not seem compatible with the above setup. Using the elite controller I can only use it for party chat, and audio only comes through the left ear. I get no system sounds and no game sound.

    With the 1s controller, on the headset sound settings tab I see three bars, headset volume, headset chat mixer and mic monitoring. With the elite controller I only see two, volume and monitoring.

    I've tried resetting everything, controller firmware is on the latest version for both controllers, I've power cycled the Xbox and nothing.... an extensive google search and it seems this issue gets encountered a lot but without any resolutions.

    Is there any reason why they are different? Both have the same built in 3.5mm jacks, so I assumed I wouldn't need the adaptor with the elite controller. Is anyone else using an non Microsoft headset with an elite controller? Did you experience similar issues,
    and how did you resolve them.

    Thanks in advance.

    :)
     
    Stickie Justice, May 21, 2017
    #1
  2. Ambassador Kingz
    Ambassador Kingz Guest
    Xbox Elite Controller no sound

    It might be worth checking for a firmware update on the controller.
     
    Ambassador Kingz, May 21, 2017
    #2
  3. XBF Amber M
    XBF Amber M Guest
    Xbox Elite Controller no sound

    Hi Zen!

    Thanks for letting us know you're experiencing an issue with your Elite controller. Based on what you've stated about your 3.5mm headphone jack not working, I would like to know if you have done the

    troubleshooting steps for the Elite controller     from our Xbox support page? Or rather, how you came to the conclusion (what troubleshooting you have done) that the 3.5mm jack has stopped working?

    If you have already done all troubleshooting and are certain that the headphone jack is no longer working, then I recommend

    setting up a repair for your Elite controller     since the headphone jack is an internal part of the controller body.

    Hope this helps and please let us know if you have any further questions!
     
    XBF Amber M, May 21, 2017
    #3
  4. SidJacks Win User

    why cant I use good headsets on my X Box?

    I have used my Bose QC35 plugged into the controller and they were fine for me. I can imagine there are others that are better suited for gaming. But these were getting the job done for me.
  5. raja777m-953B1C21-A6 Win User

    Microphone not working for skype-kinect-XBOneX-Stereo adaptor

    neither with the adapter, nor directly with the controller itself. Both the apple earphones or bose qc35 II with apple certified 3.5mm cable - micrpphone didn't work.
  6. Zero420override Win User

    xbox one elite controller

  7. XBF Ezra G Win User

    bose QC35 & Elite Controller works only left ear

    Hi Arturs,

    Thanks for your post. You could attempt to use an optical to auxiliary adapter with your headset; although this would reduce functionality with the microphone it may allow you to use your headphones. Since on the forums are unable to change software that
    could be affecting use of your headphones, it would be good to suggest this to our
    Xbox Ideas page since you've noted that this issue has been experienced by others.

    I hope this helps.
  8. XBF Brad A Win User

    bose QC35 & Elite Controller works only left ear

    Hi Arturs,

    There isn't a developer mode on the controllers. There have been issues after updates with the 3.5mm jack messing up. This is the reason we suggest the adapter. As the adapter plugs into the controller via micro USB, a sturdier connection.

    Thanks,

    Brad
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Elite controller and QC35s, no game sound

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