Elite controller 2 replacement parts

Hi,

Sorry to hear you lost one of your thumbstick.

I couldn't find the parts you're looking for on the Microsoft Store page so you might want to contact Xbox Support to see how they can assist you with this issue.

They are the best people to reach out to in these situations, hopefully they can help you out with this 😀

My xbox elite controller 2 had an issue and wasn't responding correctly so I filed a claim to receive a replacement. Now I need to ship the controller in order to receive the replacement but what do I include when I ship the controller? In the directions
it says not to include removable parts but it is talking about the elite 1 and is not very clear.

If part of the issue is with the removable parts place everything in a sealable bag such as a ziplock or if you have the original package still place everything back in the box and ship. If the only faulty part is the controller itself then just send the
controller. I hope this was helpful for you in clearing up the instructions.

Like the other person said DO NOT buy the parts on Amazon. They will not work

Also, speaking from experience, avoid the products off Amazon, regardless how tempting it may be. I purchased a convincing version of the parts and when assembling myself, the parts do not fit perfectly which leads certain features to not work even when
replaced.

Hello, regarding this case you can try creating a replacement order for your controller on this link Request an Xbox controller replacement | Xbox Support.