Elite Controller 2 Repair Frustration

My Elite version 2 controller has never disconnected but the internal battery will NOT charge. It is a brick unless it is plugged in with the USB wire or sitting on the charging dock. when plugged in or on charging dock the white LED light blinks but never
goes to a solid light even after 10 hours sitting on the charge dock. I've never seen the LED light go to color "amber" to signify it has a low battery. 180$ for a wired controller less than 8 months old.

I contacted support they told me it would bee 100$ to REPAIR!! because my 90 day warranty was up lol. 90 days for a controller they say "should last a lifetime".....

oh and option #2 they sent me a link to buy an Xbox "play and charge kit" ...lol for an Elite Series 2. The Elite Series 2 that has an INTERNAL BATTERY!

I am beyond pissed off and I get everyone's frustrations on this thread. This is all after going through 4 series 1 elite controllers.

To me it's absolutely UNACCEPTABLE that Microsoft wont at the least repair these controllers that are defective. Not broken but defective. And I mean repair for free or shipping charge ONLY.

Hi Kavakavazevualana,

I would get in contact with UPS, the package could be stuck in transit somewhere, also with the corona virus pandemic going around, there could be problems with the speed of the mail system, I'd also put in a support ticket to Microsoft just to make sure
something just isn't reporting properly

Xbox Support- Support.microsoft.com

Instead I feel like I was robbed off $180.

We both were.

I hope you get help, but I doubt it. I have an Elite 2 Controller RB button that stopped functioning consistently this summer and found that the warranty was up. Now they have extended the warranty but the Device Service and repair page tells me they can't
continue with my order and to Contact Us (link).

The Contact Us link only allows me to go to a Virtual Assistant chat which tells me that the warranty is up, directly contradicting the other page. So, it's all a dead end. An "extended" warranty that doesn't actually get honored because there is no avenue
to pursue it.

I've put up with terrible hardware from this company for too long and I am done.

-2 red ring 360's meant I was dumb enough to buy a third.

-Launch XBox One that never worked properly (wouldn't read standard DVDs) meant I was dumb enough to buy a XBox One X when they went on sale late in the generation.

-Spending on the Elite 2 controller for only a few months of use before it became crippled was the last straw.

Going to sit out the Series X/S and play PC Gamepass games until my subscription runs out.

During the current medical crisis, shipping and deliveries have been affected. The normal timeline might be affected in getting your package to the facility, the facility acknowledging its arrival, and service being done, the system being updated or a combination
thereof. You might want to call the service desk of the parcel carrier to verify the package is being delivered or get more information on why it has not been yet.

It is frustrating, I know, but with the current situation in the world, I would urge further patience in the matter. The parcel carrier might be able to provide more information on its status.

I see, it's not, indeed. But Microsoft offers repair services for the Elite 2 controllers. But you have the option to take it to a repair store also, for them to analyze your controller, it might be a hardware issue indeed. :/