Elite 2 Warranty

Discus and support Elite 2 Warranty in XBoX on Consoles to solve the problem; I purchased a replacement Xbox Elite 2 controller at the end of 2022 as the warranty had ran out on my old one and I was having issues yet again with... Discussion in 'XBoX on Consoles' started by Lewis M2, Apr 24, 2023.

  1. Lewis M2
    Lewis M2 Guest

    Elite 2 Warranty


    I purchased a replacement Xbox Elite 2 controller at the end of 2022 as the warranty had ran out on my old one and I was having issues yet again with stick drift and paddles losing their click. After just over 3 months the replacement I purchased is already having issues with stick drift and a dodgy left trigger.

    I log onto the Microsoft website to find that the serial number for my new controller has replaced my old one, and the new one I've had for 3 months is out of warranty before I even received it, surely this isn't right with such and expensive albeit faulty product? Am I expected to just shell out £75 every few months when the controller I purchase inevitably breaks?

    :)
     
    Lewis M2, Apr 24, 2023
    #1
  2. andrewGiorlando Win User

    Xbox elite series 2 controller

    They recently extended the warranty for elite 2 to one year. https://support.xbox.com/en-US/help/hardware-network/controller/elite-controller-series-2-warranty . maybe this will help
  3. s33r Win User

    Elite series 2 controller replacement

    Warranties cover a like for like replacement if required under that warranty so as far as I know, yes, if you send an Elite series 2 in for replacement you will receive an Elite series 2 back.
  4. CarTzy Win User

    Elite 2 Warranty

    Hi Lewis M2,

    Thank you for posting in Microsoft Community.

    I would like to inform you that our support boundaries are limited to what we can do or recommend on our end. For these types of concern, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

    Please follow the steps below to reach out to our live support team.

    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
    3. If not, please select the country/region it is showing and select the correct one among the list.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
  5. ngocphi Win User

    What do I do?

    You can buy controllers with extended warranty fyi but they cost a lot more

    Stealth ultra comes with 3 year warranty but costs 259 but has a lot more features then the elite 2 and fully user repairable with parts found on fixit

    The elite 2 can be 129-200 bucks but 2 year warranty has a few things different but not as big as the stealth technology jump
  6. JRSANCHEZ86 Win User

    Xbox one controller warranty

    The 1st wlite yes the elite 2 only comes with 5 months warranty.
Thema:

Elite 2 Warranty

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