Elite 2 controller wont connect to xbox one after charging

Controller is not that old. Bought it back whenever the white elite controllers released. And yeah the charge kit works on other controllers but wont work on the white elite one

My Elite version 2 controller has never disconnected but the internal battery will NOT charge. It is a brick unless it is plugged in with the USB wire or sitting on the charging dock. when plugged in or on charging dock the white LED light blinks but never
goes to a solid light even after 10 hours sitting on the charge dock. I've never seen the LED light go to color "amber" to signify it has a low battery. 180$ for a wired controller less than 8 months old.

I contacted support they told me it would bee 100$ to REPAIR!! because my 90 day warranty was up lol. 90 days for a controller they say "should last a lifetime".....

oh and option #2 they sent me a link to buy an Xbox "play and charge kit" ...lol for an Elite Series 2. The Elite Series 2 that has an INTERNAL BATTERY!

I am beyond pissed off and I get everyone's frustrations on this thread. This is all after going through 4 series 1 elite controllers.

To me it's absolutely UNACCEPTABLE that Microsoft wont at the least repair these controllers that are defective. Not broken but defective. And I mean repair for free or shipping charge ONLY.

Hi Nex6bot,

Thanks for reaching out to us in the forums for this question. As the Ambassadors have previously stated, the USB-C cord that comes with the Xbox Elite Wireless Controller Series 2 can be used to charge the controller, as well as connect it to your PC or
console so that you may use it in a wired capacity.

For further information concerning your Elite series 2 controller, I recommend the following support articles:

Get to know your Xbox Elite Wireless Controller Series 2


Charge your Xbox Elite Wireless Controller Series 2


Since the question has been answered and in an effort to minimize repetitive answers we will be locking this thread, but if you have any further questions or concerns feel free to come back to the Xbox forum (Do not repost the same question or
thread as that would violate the Xbox Forum Guidelines).

Happy gaming!

Hi Ning Heming,

sorry to hear. Please check
"Charge The Elite 2 Series" and if it fails send it back as soon as possible!!

Hope this helps and please keep us informed

Some useful information: https://support.xbox.com/en-US/xbox-one/controllers/charge-elite-series-2