Eligibility for the gamerscore megadeal

Godric-3D52F7C8-7620-42B4-BA65-11235191A7AD · Jun 1, 2016

Your site is claiming my account is not eligible for your current promotion stating that i was not an active gold member during the specified time, when i in fact was.

I have already contacted microsoft support, they suggested i post here. service request number: 1341833625 for reference.

:)

ThaSynicalKing · Jun 1, 2016

Gamerscore megadeal

Hi thanks a lot for the reply! So yeah my account is set to canada i checked through the link you gave me! And yes i am in my home in canada trying to access the site and its still not guy

Misses Quinzel · Jun 1, 2016

Gamerscore megadeal

Thanks, ThaSynicalKing! It looks like investigating teams found that, while your Billing account is set to Canada, your Xbox Live account isn't. This is a rare occurrence within our system, and it can only be resolved by
contacting phone support directly. They should be able to get you to the right team to look into this further for you, and hopefully resolve this issue.

However, if they do not help you to your satisfaction, please let us know immediately. We will want to dig into that.

If they get you fully sorted out and you have confirmation of this, please post back so that we can work with the investigating teams to verify on their end. We'll be able to continue from there.

Mister Beep · Jun 2, 2016

Hey there!

I've sent you a Forums Private Message. You can check those by clicking here.

Enjoy!

For anyone else running into this issue who may run into this post, please post over in our Canada Gamerscore Thread for further assistance. Thanks!

Mister Beep

Hey there!

I've sent you a Forums Private Message. You can check those by clicking here.

Enjoy!

For anyone else running into this issue who may run into this post, please post over in our Canada Gamerscore Thread for further assistance. Thanks!

ThaSynicalKing

Ah awesome I'll give them a call right now post back!

Misses Quinzel

Thanks, ThaSynicalKing! It looks like investigating teams found that, while your Billing account is set to Canada, your Xbox Live account isn't. This is a rare occurrence within our system, and it can only be resolved by
contacting phone support directly. They should be able to get you to the right team to look into this further for you, and hopefully resolve this issue.

However, if they do not help you to your satisfaction, please let us know immediately. We will want to dig into that.

If they get you fully sorted out and you have confirmation of this, please post back so that we can work with the investigating teams to verify on their end. We'll be able to continue from there.

ThaSynicalKing

Hi thanks a lot for the reply! So yeah my account is set to canada i checked through the link you gave me! And yes i am in my home in canada trying to access the site and its still not guy

Mister Beep

Hey ThaSynicalKing!

Are you physically located in Canada when trying to use the site? Additionally, is your account region set to Canada? If your account region is outside of Canada, that would cause that error to pop up. You can check your account region over on
Microsoft Commerce. Your account region will be displayed under 'Manage your billing info".

Eligibility for the gamerscore megadeal