Elgato not receiving any audio

aAxiioSs · Nov 6, 2021

My Elgato received audio like it usually does when I record. Ever since the update last week on Monday, my Elgato no longer receives audio, just video. Anyone else having a problem? Or just me?

:)

XBF Mohammed C

Hello there,

Try to turn off the console and remove the power cord, then wait for one to 2 minutes before plugging it back in and turn on the console and check again!

If the issue persists, I would recommend checking those troubleshooting steps provided by the manufacturer:

https://help.elgato.com/hc/en-us/articles/360028232191-Troubleshooting-Xbox-One-has-green-video-or-no-audio-with-Elgato-Game-Capture-HD#:~:text=1)%20Unplug%20your%20Elgato%20Game,to%20your%20TV%20via%20HDMI.&text=3)%20In%20the%20Xbox%20One,see%20this%20screen%20come%20up.

https://help.elgato.com/hc/en-us/articles/360041852811-Troubleshooting-No-Game-Sound-Is-Being-Captured

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community, and we're sorry you're having this issue. Based on what you reported to us, I recommend you read the articles below.

https://help.elgato.com/hc/en-us/articles/36002...

https://help.elgato.com/hc/en-us/articles/36004...

*We thank you in advance for contacting us, I hope this can help you.

MXR Alpha Elite

To be able to record party chat audio you will need an Elgato or anything external capture card as that will capture any audio on your Xbox (Party, Game, All audio)

andersonpassos

Connect your Xbox console to your PC using an Elgato HD60S+ capture card. You can do this by connecting the HDMI output from your Xbox to the HDMI input on the Elgato HD60S+ and then connecting the Elgato HD60S+ to your PC via USB.

Open the Xbox Game Bar on your PC and start a party chat with your Xbox friends.

In Streamlabs, add your Elgato HD60S+ as a video capture device by selecting "Video Capture Device" under the "Sources" tab.

Once your Elgato HD60S+ is added as a source, right-click on the source and select "Properties."

In the "Properties" menu, select "Configure Video" and make sure the "Custom" option is selected.

In the "Custom" menu, set the "Audio Input" to "Capture audio only." This will capture all audio from your Elgato HD60S+ including your Xbox party chat audio.

Start your stream in Streamlabs and your Xbox party audio should now be included.

LoonyEd

is there any reason you are trying to keep them both plugged in at the same time? the hdmi will do audio and video to the elgato and the output side goes to the tv. i want to understand a little more as I have the same elgato and I run all the current and
last gen systems through via hdmi (and some systems an optical out to my receiver) and it all works fine so can you explain what exactly you are trying to do? (if there is any more than what you have already typed) and more importantly why you need 2 different
audio\video cables running off ot at the same time?

Elgato not receiving any audio