Elder Scrolls Online - Unable to login, server timed out

Microhurst · Feb 3, 2019

Hi,

I've just come back to playing the Elder Scrolls Online, or have tried to, but I get timeout after timeout trying to actually login. Eventually the game will work OK and is fine once it lets me connect, but it can take a *lot* of attempts.

Any ideas?

Every other game works fine, I've no issues with Xbox Live other than Elder Scrolls and my internet connection is more than good enough.

:)

killerkaesar

Hello Microhurst!

Mi name is Cesar from the Xbox Ambassadors team, this is a common issue with the game, the devs have posted solutions in the following link:

https://help.elderscrollsonline.com/app/answers/detail/a_id/5920/~/what-do-i-do-if-i-get-an-error-stating-login-error%3A-login-timeout-when

Keep enjoining your game and please submit a new post if you encounter any issues related with the Xbox services and products

Airiak

I play ESO frequently and have found that occasionally rebooting my router helps with this issue.

XBF Nestor S

Hey Microhurst thanks for keeping in touch!

We apologize for the inconvenience this has caused but rest assured we are here to help, first things first we suggest clearing out the consoles caches since when they get full might cause this type of
errors.

How to clear Game Cache on the Xbox One:

Settings

System

Storage

Clear Local Saved Games

Yes and Restart

To clear the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced settings

Alternate MAC Address

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these steps
would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

Microhurst

Hello !

Mi name is Cesar from the Xbox Ambassadors team, this is a common issue with the game, the devs have posted solutions in the following link:

https://help.elderscrollsonline.com/app/answers/detail/a_id/5920/~/what-do-i-do-if-i-get-an-error-stating-login-error%3A-login-timeout-when

Keep enjoining your game and please submit a new post if you encounter any issues related with the Xbox services and products

None of that helps either.

Microhurst

That would point to a issue with their servers.

I don't disagree, but Bethesda support just said it was nothing to do with them and I should try Xbox support instead.

Elder Scrolls Online - Unable to login, server timed out