Elder Scrolls Online Gold Edition- Gold Pack downloads but won't install

I bought The Elder Scrolls Online: Premium Edition and the explorers pack stopped at 100% and it doesnt installed its 99$ come on!

im having the same problem i bought The Elder Scrolls Online: Premium Edition and the explorers pack stopped at 100% and it doesnt installed its 99$ come on!

Hi J,

If your profile does not have the gold subscription, you will not be able to download any free games with gold. You account needs a gold subscription also to access this. Sharing a gold subscription will not work that way in this case. If the account with
the gold subscription downloads the free games then you can install them. Also, The game Elders scrolls online is on game pass was not a free game with gold. It is possible the game pass subscription is expired.

Thanks,

Brad

Try performing a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

If that doesn't work contact support directly. https://support.xbox.com/contact-us

Hi

Consumables like Gold Packs are usually only for a single user, the account that makes the purchase and not shared with anyone else.

Otherwise it would be the same as purchasing 10 Gold Packs for the price of 1 if your console was shared with 10 people. The Game Dev's wouldn't want that.

The games and most add-on content like DLC/expansion etc are all shared, jut not consumable items.