Elden Ring freezes and crashes on Series S

Discus and support Elden Ring freezes and crashes on Series S in XBoX Games and Apps to solve the problem; I have just recently purchased a series s and bought the game Elden Ring. Every time I try to play the game on our new console it freezes for a few... Discussion in 'XBoX Games and Apps' started by ClaytonMartin5, Feb 28, 2022.

  1. ClaytonMartin5
    ClaytonMartin5 Guest

    Elden Ring freezes and crashes on Series S


    I have just recently purchased a series s and bought the game Elden Ring. Every time I try to play the game on our new console it freezes for a few minutes and kicks us to the Home Screen. We have a second series s that we have had for about a year, and it runs the game just fine. Any ideas on how we could fix this?

    :)
     
    ClaytonMartin5, Feb 28, 2022
    #1
  2. ImAice Win User

    Elden Ring freezes and crashes on Series S

    Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

    I'm sorry to hear that. Here are the steps that you can try for your concern.

    Solution 1. Power cycle your console

    Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

    Solution 2.On your Xbox, please go to Settings - tv and display options - set the resolution to 1080 - under Advanced to the right click on video modes - uncheck Allow 4K and HDR10. Then restart your console and launch the game.

    Solution 3. Clear your local save games file and persistent storage.

    Make sure that there’s no disc in the disc tray.

    Scroll left on the Home screen to open the Guide.

    Select Settings > All Settings

    Choose System > Storage.

    Now select Clear local saved games.

    Choose Yes to confirm.

    Restart your console

    Press the Menu key on your controller.

    Click Settings, then go to Disc & Blu-Ray.

    Select Persistent Storage.

    Click Clear Persistent Storage.

    Solution 4. Try to do a soft factory reset without removing any games and apps.

    Press the Xbox button to open the guide.

    Select Settings > System > Console info > reset then keep my games and apps.

    NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

    I hope this helps. Feel free to ask back any questions and keep me posted.
  3. Rostom L Win User

    Elden ring crashing

    Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

    It’s possible that it may be network issue. I suggest that you try to connect to a different network and observe. You could switch from wired to wireless or vice versa or try your mobile data hotspot.

    Please also try to delete your game’s local save and resync with the cloud.

    Please to the steps here : https://support.xbox.com/help/games-apps/troubl...
  4. Josh Showalter Win User

    Elden ring crashing

    No, xbox series X, I clearly said that. I've been on the phone with xbox support for over 3 hours troubleshooting and still no help.
  5. Fatima_J Win User

    Elden ring crashing

    Hi Josh Showalter ,

    Good day!

    Thank you for your response and I do apologize for the inconvenience.

    In your case, since you already contact our live support and still did not fix the issue, I would suggest to reach out the developer of the game. This could be an applications issue.

    Just to let you know that we only have limited support than our live support since they have more advance tools to use.

    I suggest to reach out Elden ring support. ELDEN RING | Official Website (EN) (bandainamcoent.eu)

    Thank you for understanding.

    Truly Yours,

    Fatima

    Microsoft Moderator
  6. Fatima_J Win User

    Elden ring crashing

    Hi Josh Showalter ,



    Thank you for posting to the Microsoft community.

    Based on the description, it appears that you are having an issue on your PC when playing Elden ring it suddenly experience crashing. I'm glad you took the time to consider this for us so we can help you figure it out for you.

    Before anything else, let me ask you the following questions below so that I fully understand the problem.

    1. When does the issue started?

    2. What changes to your PC prior to this issue?

    3. Have you tried reinstalling the game app?

    Kindly try the steps below .

    Fix 1. Power cycle your console

    • Please Turn off console (press and hold power button for 10 seconds)
    • make sure to unplug everything from the console
    then wait for 2 minutes and plug everything back > Turn On the console.

    Fix 2. Clear your local save games file and persistent storage.

    • Just check and make sure that there’s no disc in the disc tray.
    • then scroll left on the Home screen to open the Guide.
    • Select Settings > All Settings
    • Choose System > Storage.
    • Now select Clear local saved games.
    • Choose Yes to confirm and restart your console
    • Press the Menu key on your controller.
    • Click Settings, then go to Disc & Blu-Ray.
    • Select Persistent Storage.
    Click Clear Persistent Storage.

    Solution 4. Try to do a soft factory reset without removing any games and apps.

    • Press the Xbox button to open the guide.
    • Select Settings > System > Console info > reset then keep my games and apps.
    NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

    We look forward to your response.

    Truly Yours,

    Fatima

    Microsoft Moderator
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Elden Ring freezes and crashes on Series S

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