Ecran noir[Translation-Black screen]

michèlepersyn · Apr 3, 2020

Ma Xbox ONE S s'allume mais l'écran reste noir.

Code:

[b] La seule chose que je puisse faire c'est accéder l'écran pour éteindre la console[/b] Nous avons essayé de changer de cable hdmi , essayer sur un autre écran , deconnecté la wifi, et eteindre directement sur le bouton de démarrage mais rie . l'écraest toujours noir [b][Translation- My Xbox ONE S lights up but the screen stays black.[/b]

[b] The only thing I can do is access the screen to turn off the console[/b]

[b] We tried to change hdmi cable, try on another screen, disconnected the wifi, and turn off directly on the start button but rie. the écraest always black ][/b]
[url='https://filestore.community.support.microsoft.com/api/images/ee3ed5c6-10c9-4c2a-8269-e27c6a5d0e19?upload=true']
[img]https://filestore.community.support.microsoft.com/api/images/ee3ed5c6-10c9-4c2a-8269-e27c6a5d0e19?upload=true[/img]
[/url]

:)

XBF Brad A

Hi Michele,

Thanks for reaching out to the forums. S9orry for the inconvenience you are experiencing with your console. We suggest trying all the steps on the

guide for blank/black screen. Let us know if need further help.

Thanks,

Brad

XBF George L

Hello

If you're stuck on a black screen and are unable to get it to transition (wait at least 10 minutes on the black screen and see if it transitions) into your dashboard you may have to reset the console to factory defaults by accessing the "Troubleshooting
screen."

Depending on how recently your Xbox One console was last updated, you may be able to perform a Factory Reset using the Xbox Startup Troubleshooter. To see if this option is available on your console, follow these steps:

Unplug the network cable if you're using a wired network connection.
Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
Wait 30 seconds, and then plug the power cord back in.
Press and hold the BIND button (located on the left side of the console) and the
EJECT button (located on the front of the console), and then press the
Xbox button on the console.
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up” tones a couple of seconds apart. You can release the
BIND and EJECT buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter, if available:

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XBF Ezra G

Hello LaurentGosselin1,

Thank you for your post. I understand you are experiencing an issue with your Xbox One not displaying to your TV/monitor. To troubleshoot this, please try following the steps on this page:

Troubleshoot a blank TV screen or monitor.

I hope this helps!

XBF Brad A

Hello BTW,

Thanks for coming to the forums. Do you have an issue with
blank/black screen or are you able to see the screen and not access settings on the console? If it is the settings we recommend a

soft factory reset.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
Wait 30 seconds, and then plug the power cord back in.
Press and hold the BIND button (located below the Xbox button on the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
Note The Xbox One S All-Digital Edition does not have an EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the BIND button (steps 3 & 4) and then pressing the Xbox button .
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter.
Once the troubleshooter is up then select reset console and keep games and apps.

Thanks,

Brad

Christophecauden

non voyant rouge fixe et écran noir a la télé

[Translation-blind red fixed and black screen has TV ]

Ecran noir[Translation-Black screen]