EAFC bought on wrong account

Thank you . If I buy the game under his account (then ask for a refund for the one on mine ) will he keep or lose his current game progress do you know ?

Hi Mootpeter1234,

Welcome to Microsoft Xbox Community Forum. I understand that you have purchased EA FC24 on the wrong account and your son is not receiving the credits like FC points.



Unfortunately, we cannot transfer the game purchase to another account once it has been made. This is because the game license is tied to the account that bought it and cannot be moved or shared with other accounts. However, there are some possible solutions that you can try to resolve this issue.

One option is to set your Xbox as your son's home console. This will allow him to access and play any games that you own on your account, including EA FC24, as well as any subscriptions or benefits that you have, such as FC points. To do this, follow these steps:

- Sign in to your account on your Xbox.

- Press the Xbox button on your controller to open the guide.

- Select Profile & system > Settings > General > Personalization > My home Xbox.

- Select Make this my home Xbox.

Once you have set your account as the home Xbox for your son's account, he should be able to access the game and its content on his account, including the FC points.



If your son is still not receiving the FC points, it could be due to a few reasons. One possible cause could be that the game is still in pre-release and the FC points are not yet available. Another possible cause could be that there is an issue with the game or your son's account.

To troubleshoot this issue, I recommend that you try the following steps:

1. Make sure that your son's account is signed into Xbox Live and has an active subscription.

2. Check if there are any updates available for the game and install them if there are.

3. Try restarting the game and the console.

4. If the issue persists, you can contact EA support for further assistance.

Another option is to request a refund for the game purchase and then buy it again on your son's account. This will ensure that he gets the game license and all the associated benefits on his own account. However, please note that refunds are not guaranteed and depend on various factors, such as the date of purchase, the type of content, and the usage history. To request a refund, follow these steps:

- Go to https://account.microsoft.com/billing/orders and sign in with your account.

- Find the order for EA FC24 and select Request a refund.

- Follow the instructions on the screen and submit your request.



Hope this helps.

Kind regards,
Marrion

i wouldn’t really call it account sharing, he uses my EAFC account when i go to work. He bought the same item however in different quantities. if they didn’t refund any id not be making this forum however why refund half of it and not all?

So the issue im having is.

I bought the standard version of eafc. Is it possible to pay the difference and get the ultimate adition please.

I have ran out of the 10 hours

Thankyou in advance

I'm sorry to hear that you're having trouble with your EAFC points. Please note that EAFC points are managed by EA, not Microsoft.



To resolve this issue, I recommend contacting EA customer support directly. You can reach them through their website or by phone. They will be able to assist you with any issues related to your EAFC points and provide you with the necessary redeem code.

https://help.ea.com/en/help-home/