EAC technical question

Hi, my name is , I'm a member of the Xbox community like you. I understand your problem, don't worry I'm here to help you.

Are you playing through Steam?

If even repairing the game files or reinstalling in a new location the problem persists, you should contact EA support so that they can help you.

https://help.ea.com/en/help-home/

I appreciate your patience, if you have more questions feel free to ask.

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That would be fine if I can find a way to specifically uninstall EAC. I have gone to the install folder and opened the installers folder, but the EAC installer wont even run.

EAC does not show up in Apps and Features under Settings.

Now I just start the games with EAC disabled. That works.

Are there many consoles/computers using the internet frequently in your house? Especially when your are playing online?

If so then your internet connection can be reduced when they are all on at the same time.

Im not sure if this is what you are needing but i hope it helps.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Carlos, the warranty is valid only at the place of purchase of the product.

If you bought it in mexico, the warranty is valid only in mexico.

But out of warranty, you can pay for the repair normally.

I remain at your disposal if you have any further questions.

When I'm connected to the internet, I still get error code 0x800701b1. It's only when my internet is off, I get stuck at EAC. I'll try disabling my internet and opening without EAC though.