EA Play upgraded to Game Pass by mistake

Hi Oz_Europe,

Thanks for reaching out. It sounds like you want just EA Play without the Game Pass subscription, correct? Are you trying to keep your EA Play subscription for PC or in the Xbox?

Xbox Game Pass Ultimate is for both Xbox and PC, and it includes EA Play for both PC and Xbox.

Xbox Game Pass for PC is for PC games, and it includes EA Play for PC

EA Play for Xbox members who join Xbox Game Pass Ultimate will have their EA Play membership on Xbox automatically canceled, and any remaining time will be rounded up and converted to Xbox Game Pass Ultimate time at a ratio of 3:1

Here is a link to the EA help page with more info on Game Pass and EA Play EA Play and Xbox Game Pass.

If you just want EA Play, you can purchase it separately for £3.99 / month or pay annually £19.99 / year EA Play - EA Video Game Membership - EA Official Site

You can also purchase EA play separately on the Xbox console by:

1. Pressing the Nexus Button

2. Navigate to and click on "My games & apps"

3. Select "See all"

4. Navigate to and click on "Full library"
5. Under "Available offers" you should see "EA Play"

From there it will ask you if you want to purchase an Xbox Game Pass Ultimate Subscription which includes EA Play along with 100s of other titles, or just EA Play.

If this answers your question, let us know by clicking "Yes" or "No" down below.

Hello @Oz_Europe! I hope that you are doing well!

Unfortunately, there's no direct phone number for our support. You can request a call back or live chat on the Xbox support website. If you are facing any issues with that, please go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue. If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".

Not all games apply for upgrade offers

It's only when an publisher offers an upgrade do you get the game for a lower cost

However as mentioned you can get it for free via ea pass

I dunno why support sent you here since it's an publishers upgrade offer you are looking for

Yes ms handles the transactions however ea decides the prices and upgrade offers

Ms is only the transaction merchant just like Sony or nintendo or steam

The prices and upgrades are all handled thru the publisher

I dunno why ea told you that Ms would've give you and upgrade offer since that's a publisher issue

Ea support doesn't make corporate policy nor can they give you an upgrade offer that is only thru ea and their corporate heads since bf 4 for xbox one is an older title it is on ea pass

There is deals with gold which is reduced cost for ea games like hardline

Just a friendly reminder though that you need an Xbox Live Gold subscription to play online, Jimmyworley1.

It's either you will buy the Xbox Live Gold individually or upgrade to Xbox Game Pass Ultimate.

The Xbox Game Pass Ultimate includes Xbox Live Gold, Xbox Game Pass for Console, PC Game Pass, and EA Play both for Xbox and PC.

Yes, a 1 month subscription is all that's available. If you do buy it while you still have Core, it will upgrade the remainder of your Core subscription at a ratio of 3:2.

Or, if you still have PC Game Pass, you might as well upgrade to Ultimate instead of 2 separate subscriptions. Ultimate includes PC Game Pass and Game Pass Standard plus cloud gaming and EA Play.