EA Play games won't install with EA Play through Xbox Game Pass

Discus and support EA Play games won't install with EA Play through Xbox Game Pass in XBoX on Windows to solve the problem; I have been trying to install Knockout city through the game pass. I had it downloaded about 2 weeks ago and was playing it fine. I recently logged in... Discussion in 'XBoX on Windows' started by YertAlert0, Jun 8, 2021.

  1. YertAlert0
    YertAlert0 Guest

    EA Play games won't install with EA Play through Xbox Game Pass


    I have been trying to install Knockout city through the game pass. I had it downloaded about 2 weeks ago and was playing it fine. I recently logged in to my account and it showed it was greyed out and said membership expired and it didn't show it was installed. I uninstalled it through the control panel and everytime i try to reinstall i get this error: Unable to install

    There was a slight hiccup and we couldn’t finish installing Knockout City™. Restart your PC and try again.

    Also, many other games on EA Play show up grey and unable to install. While others show up regular and i can install them. It seems to be random which ones are and aren't able to be installed. I spoke with EA Play support and they told me to contact Xbox so here i am. And here is our conversation on EA Play:

    Gurpreet (6/7/2021, 9:38:36 PM): Are you trying to access EA play through Xbox game pass?

    Andrus (6/7/2021, 9:38:41 PM): Yes

    Gurpreet (6/7/2021, 9:38:51 PM): Okay.

    Gurpreet (6/7/2021, 9:39:15 PM): May I know what exact issue or error you're getting while downloading the games through EA Play?

    Andrus (6/7/2021, 9:39:30 PM): When I go to install the game it says: Unable to install - There was a slight hiccup and we couldn’t finish installing Knockout City™. Restart your PC and try again.

    Andrus (6/7/2021, 9:39:54 PM): I've restarted my PC and have tried uninstalling and reinstalling EA Desktop

    Gurpreet (6/7/2021, 9:40:04 PM): Oh okay.

    Gurpreet (6/7/2021, 9:40:14 PM): Are you having issue only with this game?

    Andrus (6/7/2021, 9:40:29 PM): Well that I noticed yes.

    Gurpreet (6/7/2021, 9:40:40 PM): Thanks. I am checking it for you.

    Andrus (6/7/2021, 9:41:10 PM): So no it's not only that game

    Andrus (6/7/2021, 9:41:14 PM): I tried another game.

    Andrus (6/7/2021, 9:41:42 PM): I've noticed that a few of the games in my library are grayed out and say Membership expired in red

    Andrus (6/7/2021, 9:42:16 PM): While some of the other EA play games aren't and i can install them

    Gurpreet (6/7/2021, 9:43:02 PM): Okay.

    Andrus (6/7/2021, 9:43:19 PM): Any ideas?

    Gurpreet (6/7/2021, 9:43:23 PM): I am checking.

    Gurpreet (6/7/2021, 9:43:49 PM): Please try to download Knockout City™ game now.

    Andrus (6/7/2021, 9:44:09 PM): one second

    Gurpreet (6/7/2021, 9:44:20 PM): Sure!

    Andrus (6/7/2021, 9:44:33 PM): same issue

    Gurpreet (6/7/2021, 9:44:37 PM): I see!

    Gurpreet (6/7/2021, 9:44:46 PM): Then it seems there's an issue with an EA Pla.

    Gurpreet (6/7/2021, 9:44:48 PM): Play*

    Andrus (6/7/2021, 9:45:21 PM): Although it was no longer grayed out for a second. But, now it is grayed out again.

    Gurpreet (6/7/2021, 9:45:27 PM): I would suggest you to please contact with Xbox support for it and ask them about this issue. EA Play with Xbox game pass offered by them and they can track it to help you.

    :)
     
    YertAlert0, Jun 8, 2021
    #1
  2. José Carlos Vélez Win User

    EA Play games won't install with EA Play through Xbox Game Pass

    I have exactly the same problem :(
  3. XBF Aicha T Win User

    EA Play games won't install with EA Play through Xbox Game Pass

  4. Kimmy_24 Win User

    Is anyone having an issue with Xbox for PC where some games will download and install but others will not?

    Thanks for trying, DaleGoins! You will need to install EA games on the EA desktop app. According to Xbox:

    EA games in the EA Play library are accessible for download within the Xbox Game Pass experience using the Xbox app for Windows via the EA app, now in beta. Additionally, a large library of third-party PC games on EA Play is accessible for download through the EA app. You can refer to https://support.xbox.com/en-US/help/subscriptio....
  5. Smwutches Win User

    Does switching Game Pass subscriptions impact our game progress/type of games able to play?

    1) No.

    2) If you purchased the games, you won't lose them. If you downloaded them for free through EA Play, you would no longer be able to play them with an EA Play or Game Pass Ultimate subscription.
  6. XBF Mohammed C Win User

    I can't see EA Play gmaes in my Xbox app

    If you’re an Xbox Game Pass Ultimate or Xbox Game Pass for PC member, you’ll need to link your EA and Xbox accounts, and then make sure you have EA Desktop (Beta) installed on your PC. If you don’t, the Xbox app on Windows 10 will walk you through the setup process.

    Find more info in EA Play with Xbox Game Pass FAQ | Xbox Support
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EA Play games won't install with EA Play through Xbox Game Pass

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