EA account using old email / can’t play NHL online

Hi ParishVT,

Thanks for reaching out to the forums. We understand you are wanting to change the account linked to EA. Unfortunately, you will need to reach out to the
EA forums for assistance with this.

Thanks,

Brad

Hello,

EA Games have an online age requirement of 18+ when connecting to their online platform. This is a limitation put in by EA themselves not by Microsoft. It takes the age you put in when you first created your LIVE account. Regardless of changing any settings
this message will not go away as your account is not old enough in EA's eyes in order to be able to play their games online. It's the same with Battlefield 3, Madden, NHL, FIFA, etc, the age of the account needs to be 18+ to be able to connect to EA's Online
servers.

The only way around this would be to create a new account that has the age of 18+ in order to be able to play this particular game online.

Sorry.

that's unfortunate as that's now the only way i can play ea games online forevermore. I deleted my ea account months ago and that, according to them, is the only solution: new gamertag with new email address (even though a new gamertag will be associated
with the old MS passport address which is the email i used on ea's log in). No BF3 for me then.

But EA can’t help as any info I give them is wrong and the email associated with the ea account doesn’t exist so I can’t unlink my Xbox account from them

If you can play online on other games and having issues with a specific game such as an EA game, then that's an issue with your game profile. Not Xbox account. You mentioned that you only have communication suspension, right? Communication Suspension just
takes away your messaging, party chats, and communication privileges. Means you should be able to play online normally. You said you can play Overwatch, but not NHL. Then it's not an Xbox account issue. It's an EA server or origin account problem.