EA account isn't linking with my gamer profile (xBox account). Please help!

EddieSkinn · Aug 13, 2018

I have purchased the EA games subscription from my Xbox account but my gamertag has been unable to link with the EA account making the games unplayable. Please help.

:)

Up1nSpace · Aug 13, 2018

Battlelog

Am in the same boat how do you go about linking your EA account to your gamertag.i try to look for the EA chat area to talk to a EA person but i cant fine it.if you can help me with my linking my gamertag to my ea account that would be great...thatnks

WhyAmIConsoleBanned · Aug 13, 2018

I need help it said my console was banned(PLEASE READ)

Hello and yea I was wondering it the XBL enforcement team would please read this and help me out
Last night I was playing black ops when it said dissconnected from Xbox live profile signed in elsewhere and then it said my profile was suspended and then a second later I tried to sign in on one of my other accounts and then it said I had been Console Banned and I was wondering if I could get some information on why this has happens
My gamer tag was-(Stealth Servers) guys please comment and help me out it would really help me out

Rick Rorschach · Aug 13, 2018

did you try the solutions mentioned on this page?

https://help.ea.com/en/help/account/linking-your-origin-account-with-your-psn-id-and-gamertag/

Rick Rorschach

did you try the solutions mentioned on this page?

https://help.ea.com/en/help/account/linking-your-origin-account-with-your-psn-id-and-gamertag/

kyle_m4496

Hi Yeenoiz. My name is Kyle and I'm an independent advisor.

The account connection is created on EA's side, therefore it can only be unlinked from EA's side.

When signing in to the EA website, choose to login with your Xbox profile. This should allow you to access the linked EA account.

https://www.ea.com/login

If you can get into the account, follow the steps on EA's help page to unlink the account: https://help.ea.com/help/account/unlink-gaming-accounts-from-ea-account/

For further help with recovering access to the account and unlinking it from your Xbox profile, please contact EA. You can find more info on how to set up a case with EA at the EA Help website: https://help.ea.com/help/faq/contact-ea-help/

Thanks,
Kyle

Francia J.

Thank you for letting me know. Let's check if the correct EA account is linked to your Xbox profile.

On your EA Desktop App please follow the steps below:

Go to Settings, under my account you will see "manage", you will be redirected to the EA webpage, from there go to "Connections". Please check if the Xbox profile that has an active Xbox Game Pass subscription is the one that you will see from there.

Once confirmed that the correct Xbox profile and EA profile is linked uninstall and reinstall the EA Desktop App.

Troletrain

Hi. I used that URL you pasted to review my EA account, but I don't see my Xbox profile in the linked accounts list. I used the "On EA Help" section from this link to try to link accounts: https://help.ea.com/en/help/account/link-your-console-accounts/ . But, the process returned this error: "connect_error_social_login_failure".

My Microsoft account is in passwordless mode. Could the lack of a password be causing these errors?

XBF Diego M

Hi Kaming Chan,

Thank you for coming to the Xbox forums. Unfortunately I'm not sure if you can change the email address associated with your EA account to the email address you use for your Microsoft account, which essentially links your Microsoft account with your EA account
to get these discounts. You may have to create a new EA account with the email associated with your Microsoft account.

Please look at this support article titled,
"Linking your console accounts to your EA account" on how to link your gamer tag to your EA account.

If you need further assistance, please contact EA customer support.
https://help.ea.com/en/contact-us/

I hope this helps!

EA account isn't linking with my gamer profile (xBox account). Please help!