EA access subscription showing inactive

Hey there GHO5TGAMER2.

Can you sign in over here on
account.microsoft.com and confirm that the transaction went through and wasn't refunded? If the transaction shows as complete without a refund let's get you in contact with
Phone/Chat support to take a quick look into your subscription.

Hi JimboJambo86!

onyx62is is right. The free trial offer to play fifa 16 have already ended months ago. But if you have an EA access subscription. You could download the and play the game by going to the EA vault through the EA access app. But you need to have an active
EA subscription. If you said that you have an inactive EA subscription.

I would suggest contacting chat support so they could check and confirm if your EA access subscription is still active or temporarily suspended(maybe due to billing issues). EA support have nothing to do with EA subscription. They will just direct you back
to contact Xbox Support. All subscriptions are handled by Xbox support. Unless the subscription is bought through a third party website.

Hey there,

Just to clarify, you saw that your account have gold? As what it shows here, you're only on silver. For this one, I would recommend to contact support so they could check the status. Also, they could check the code and confirm what is the exact status there.
If they where able to determine that the code is not yet activated, then you might need to go back to the store where you bought it. Only the store where the code was sold can active it(supposedly, they should have activated it upon purchase).

Yes. I checked it.

Unfortunally, Live Gold subscrition only. No EA.

I used the same account for both subscritions

Did you use the same email address for EA Access as the one connected with your XBL account? If you log into account.microsoft.com do you see it listed under subscriptions and services?