ea access past due

Discus and support ea access past due in XBoX Games and Apps to solve the problem; so i had monthly renewal for my ea access subscription on somehow without knowing and i had no money in my account so they charged me with a -5$ ...... Discussion in 'XBoX Games and Apps' started by ..hato san, Nov 28, 2018.

  1. ..hato san
    ..hato san Guest

    ea access past due


    so i had monthly renewal for my ea access subscription on somehow without knowing and i had no money in my account so they charged me with a -5$ ...

    now it says that i can't pay that with a gift card

    and i've tried my paypal and my saudian and my french credit card and it's not working

    it keeps saying for purchases in united states

    and i'm not in united states

    like .. i can pay for changing my gamertag with my credit card but i can't pay this past due

    can somebody help please i've been trying for days and i don't know what would happen if i didn't pay at all

    :)
     
    ..hato san, Nov 28, 2018
    #1
  2. Past due payment for EA access

    So I paid for one month of EA access and never wanted to continue using it after then, one of the reasons is that I dont have sufficient money for that on my credit card. Yet they renewed my subscription even though the payment never went through because
    i dont have money and now I owe them money. And it says it will renew again on first of November. I never wanted any of this and now I'm in debt or what...
     
    SkumbergJESUS, Nov 28, 2018
    #2
  3. M3tal Daz3
    M3tal Daz3 Guest
    Past due payment for EA access

    You would need to contact xbox support billing section to settle overdue payments

    1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    M3tal Daz3, Nov 28, 2018
    #3
  4. ea access past due

    Hi ...Hato san,

    The best action is to contact custumor support on your issue they can help you better with this issue

    Contact Us | Xbox Support
     
    ForzaDrift Girl, Nov 28, 2018
    #4
  5. ..hato san
    ..hato san Guest
    thanks for your response .. i've been trying to do that but they're not letting me talk to anyone

    first i get the stupid virtual agent

    and then i wait for half an hour and the circle keeps spinning
     
    ..hato san, Nov 28, 2018
    #5
  6. XBF Amber M
    XBF Amber M Guest
    Hi there!

    Thanks for reaching out to us for this issue. When it comes to paying a past due balance on a subscription in your account, you'll need to pay the full balance due using a credit or debit card. Gift cards and pre-paid codes will not settle the balance. I
    recommend using the support article entitled
    How to pay a past due balance on an Xbox subscription
    . This contains information on how to get the balance paid so that you're up to date with your subscription.

    I hope that this helps out!
     
    XBF Amber M, Nov 28, 2018
    #6
  7. ..hato san
    ..hato san Guest
    i know that and that's what i'm trying to say

    i've tried credit cards and it's not working because i'm not in the united states
     
    ..hato san, Nov 28, 2018
    #7
  8. XBF Diego M
    XBF Diego M Guest

    ea access past due

    Hi hato san,

    I'm sorry to hear about this past due balance issue being experienced.

    Here is the best way to go through the support portal to be able to request a callback from a representative in your region that can assist you with this billing issue. You can skip the virtual agent.

    1. Contact us here
    2. Select Billing
    3. Say No thanks to the virtual agent
    4. Select Error Messages and codes
    5. Skip step 3 and go to step 4
    6. Select request a callback from support

    There is also chat support with a live agent.

    I hope customer support can correct this issue.
     
    XBF Diego M, Nov 6, 2018
    #8
  9. ForzaDrift Girl Win User

    ea access past due

  10. XBF Amber M Win User

    ea access past due

    Hi there!

    Thanks for reaching out to us for this issue. When it comes to paying a past due balance on a subscription in your account, you'll need to pay the full balance due using a credit or debit card. Gift cards and pre-paid codes will not settle the balance. I
    recommend using the support article entitled
    How to pay a past due balance on an Xbox subscription
    . This contains information on how to get the balance paid so that you're up to date with your subscription.

    I hope that this helps out!
  11. ..hato san Win User

    ea access past due

    thanks for your response .. i've been trying to do that but they're not letting me talk to anyone

    first i get the stupid virtual agent

    and then i wait for half an hour and the circle keeps spinning
  12. XBF Diego M Win User

    ea access past due

    Hi hato san,

    I'm sorry to hear about this past due balance issue being experienced.

    Here is the best way to go through the support portal to be able to request a callback from a representative in your region that can assist you with this billing issue. You can skip the virtual agent.

    1. Contact us here
    2. Select Billing
    3. Say No thanks to the virtual agent
    4. Select Error Messages and codes
    5. Skip step 3 and go to step 4
    6. Select request a callback from support

    There is also chat support with a live agent.

    I hope customer support can correct this issue.
  13. ..hato san Win User

    ea access past due

    i know that and that's what i'm trying to say

    i've tried credit cards and it's not working because i'm not in the united states
Thema:

ea access past due

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