ea access past due

so i had monthly renewal for my ea access subscription on somehow without knowing and i had no money in my account so they charged me with a -5$ ...

now it says that i can't pay that with a gift card

and i've tried my paypal and my saudian and my french credit card and it's not working

it keeps saying for purchases in united states

and i'm not in united states

like .. i can pay for changing my gamertag with my credit card but i can't pay this past due

can somebody help please i've been trying for days and i don't know what would happen if i didn't pay at all

:)

 

Past due payment for EA access

So I paid for one month of EA access and never wanted to continue using it after then, one of the reasons is that I dont have sufficient money for that on my credit card. Yet they renewed my subscription even though the payment never went through because
i dont have money and now I owe them money. And it says it will renew again on first of November. I never wanted any of this and now I'm in debt or what...

 

Past due payment for EA access

You would need to contact xbox support billing section to settle overdue payments

1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

Hi ...Hato san,

The best action is to contact custumor support on your issue they can help you better with this issue

Contact Us | Xbox Support

 

thanks for your response .. i've been trying to do that but they're not letting me talk to anyone

first i get the stupid virtual agent

and then i wait for half an hour and the circle keeps spinning

 

Hi there!

Thanks for reaching out to us for this issue. When it comes to paying a past due balance on a subscription in your account, you'll need to pay the full balance due using a credit or debit card. Gift cards and pre-paid codes will not settle the balance. I
recommend using the support article entitled
How to pay a past due balance on an Xbox subscription. This contains information on how to get the balance paid so that you're up to date with your subscription.

I hope that this helps out!

 

i know that and that's what i'm trying to say

i've tried credit cards and it's not working because i'm not in the united states

 

Hi hato san,

I'm sorry to hear about this past due balance issue being experienced.

Here is the best way to go through the support portal to be able to request a callback from a representative in your region that can assist you with this billing issue. You can skip the virtual agent.

1. Contact us here
2. Select Billing
3. Say No thanks to the virtual agent
4. Select Error Messages and codes
5. Skip step 3 and go to step 4
6. Select request a callback from support

There is also chat support with a live agent.

I hope customer support can correct this issue.