EA Access annual renew subscription - Over price charged on credit card

You'll need to contact support and speak to billing. http://support.xbox.com/contact-us

Hello,

For Auto-Renews such as EA Access, or Xbox Live require a credit or debit card. (Or PayPal if you have it). The card is not charged if you cancel it in time for only 1 month to be charged.

Best Regards,

Vince

Any subscription you buy on the console will automatically turn on Auto Renew. In order for that to work, there must be a credit card on the account it can charge when the account auto renews. Even though it is a free month, you must have a credit card
on the account to start the subscription.

When that free one month is finished it will renew into a paid 1 month subscription and charge the payment method you added.

EA Access can only be purchased via credit card/paypal or by purchasing a prepaid EA Access subscription card from a retailer. Currency on your account cannot be used to purchase third party subscriptions.

Overdue balances are only possible if you are subscribed to a service like Gold or Game Pass. When you purchase a subscription through Xbox it starts a recurring subscription. If it comes time to renew the subscription and you haven't turned off auto-renewal
ahead of that, the system will try to charge you. If they can't charge you, you accrue a balance you have to pay off in order to get back online or use a prepaid card for that service.

Based on the price, I'd bet he took part in the promotion for Game Pass Ultimate for $1 ($14.99 is the regular price and would be the price it would renew at). Since auto-renewal wasn't turned off, the subscription tried to renew. You can view any transactions
and subscriptions on his account at http://account.microsoft.com A subscription can be paid with funds from your Microsoft account balance which is possibly how it was started if
he doesn't have a credit card or Paypal on file, but the overdue balances can't be paid with that method.