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Hey there Laetitia,

Sorry to hear you are running into this problem. I would advise taking a look at the support article "I need help with system updates on my Xbox
One." It will walk you through Resetting console and Keeping games and apps. If the issue persists go ahead and continue just follow the prompts for further information.

I hope this helps.

Hey there, Thunder!



First of all I would recommend posting any further Xbox ONE issues in the
Xbox ONE Support Forums. Any how, not too worry. The error code you are seeing hasn't appeared to anyone else (from what I can see on the forums). Could you provide us with some additional information, please? Such as, is it constantly there each
time you load up? Is there any other error code that appears, or error message along side or at other times that show up?



Keep us posted!

Thanks!

his is this a new console?

Hey there XdRafelODST,

Thanks for helping out and giving tips! Keep an eye out for the time stamp of the previous posts made in a thread, as we want to ensure you are helping gamers who need assistance, currently. Thanks so much!

you may try to do the steps found here
support.xbox.com/.../offline-system-update-diagnostic-tool see if that helps.