DVD play issue on xbox one S

Hi there,

Console is a one year old disc playing Xbox one S. Not having any issues playing regular DVDs.

Thanks

UPDATE: Xbox One S returned. No solution for audio sync issue on DVD/Blu-ray playback.

After scouring the internet I cannot find a solution. The Xbox Support seems to be correct. There was an issue with the Xbox One S where the audio was not in sync with the video on DVD and Blu-ray playback. I returned the Xbox One S.

Hopefully few other experience the issue.

Good Luck!

Exchanged the Xbox at shop I bought it from, it played one DVD so I thought great but no same problem when I tried another one yesterday and the DVD plays fine in the other Xbox, PS3 and DVD player at home and a Xbox s at someone else's home!! Needs sorting!

I want to use the Xbox One S as my DVD player, to play 4K Ultra HD HDR blu ray DVDs. I can do that now, however, these DVDs are playing back at 24Hz instead of the 60Hz that my TV supports. I don't want the TV to do any upscaling, I want the Xbox One S DVD player
to play my DVDs at the highest quality. But because of a bug, Xbox One S does NOT allow me to play movies/dvds at 60Hz. How can I fix that given that all my TV settings are correct?

Hmm. How do you know the Blu-Rays are playing in only 24hZ vs 60? Just because the box is checked (which allows native 24hZ content to pass through) doesn't mean that that is what is being used.

As I mentioned yesterday, just because the Xbox One S can do the upscaling, optimal performance will be had by allowing your TV to do the heavy lifting if at all possible. Is there a reason this is not an option for your current setup?

Miss Bijoux, I unchecked 24Hz, restarted my Xbox One S, and played a 4K UHD Blu Ray dvd on my Xbox One S. While watching the DVD in the DVD player app, I pressed down on the right stick of my controller. This shows me information such as how many frames
per second is being used. I verified that Xbox One S DVD player is showing 23.98 FPS (frames per second). It is NOT playing back at 60 as you suggested. This is a bug in Xbox One S or the DVD player. Please let me know how I can report this to the Xbox team.
Thanks!

I know blu rays are playing at 24Hz because that's what Xbox One S is telling me in my advanced video settings: 4K, HDR, Allow 24 Hz. It does NOT let me select 60Hz, therefore it is not sending video signal to my TV at 60Hz.
Are you saying it doesn't matter if 24Hz is set, it still sends it at 60Hz? Please clarify.

Yes, this is correct. Checking the 24Hz box simply allows 24Hz content to be supported at that refresh rate but only if/when 24Hz content is supported. See the included image.

If you do not want 24Hz content to be played or supported, unchecking that box should allow everything to play at 60Hz as the

United States does not use 50Hz.



Miss Bijoux, I unchecked 24Hz, restarted my Xbox One S, and played a 4K UHD Blu Ray dvd on my Xbox One S. While watching the DVD in the DVD player app, I pressed down on the right stick of my controller. This shows me information such as how many frames
per second is being used. I verified that Xbox One S DVD player is showing 23.98 FPS (frames per second). It is NOT playing back at 60 as you suggested. This is a bug in Xbox One S or the DVD player. Please let me know how I can report this to the Xbox team.
Thanks!